Federico Garay Email & Phone Number

Buenos Aires Province, Argentina

Buenos Aires Y Alrededores

As a Client Partner I act as the primary contact for client executives, helping in the development of a strategic and long-term relationships. With a strong focus on teamwork, I work closely with the technology and delivery areas to ensure successful project execution.I manage strategic clients within the portfolio, oversee service delivery, handle high-priority risks and issues, conduct strategic account planning, and take corrective actions as necessary. One of the main responsibilities is to manage the sales funnel and maintain effective communication with various stakeholders, both internal and external.

As a Management Consulting Manager, I was responsible for developing the consulting practice in Customer Sales and Service within the Capability Network, covering both sales and service processes as well as customer experience, with a focus on developing capabilities and key business processes from the perspective of technology and operational efficiency. Additionally, I led a group of consultants and analysts, driving their professional development and assisting them in their progress and growth within the company.Furthermore, I managed the exponential growth of the team, achieving a headcount increase of over 100% in one year. This included the formation and efficient management of new teams, assignment management, and the monitoring of performance metrics.

Buenos Aires

As the CRM Leader I was responsible for the selection of the CRM Platform and execution of the implementation project. This project was a critical path for the bank's go-live in Argentina, as it included the management of external sales partners using the platform. My management responsibilities included overseeing the development team (both internal and external), gathering requirements, supervising testing, and managing strategic stakeholders. The configuration of the Salesforce platform was handled by the development team I managed.For the go-live, we made available an external portal and an internal administration backoffice. The go-live was executed in record time to enable the bank to start operations, exceeding the set expectations for new client invitations.Additionally, another of my responsibilities was the integration of the Interbanking network so that the bank could operate on it with its customers.

Buenos Aires

In this role, I focused on the financial services sector, leading a team of analysts and being responsible for entire tracks within projects. My resposibilities included overseeing analysts' work, ensuring the final delivery, and focusing on the career development of them. I also led assessments of clients' current situations and provided thorough and valuable analysis of the situation. Based on these, I helped in the co-creation of a future vision aligned with the clients' specific needs, ensuring that the proposed strategies were tailored to their specific objectives.The main projects objectives were the creation of new Operating Models, definition of team structures, product definition through the use of technology and Operational efficiency.

Argentina

In this role, I had an industry focus on the financial services sector, being responsible for conducting detailed assessments of clients' current situations and providing insights and valuable analysis of the findings and risks. Based on these analyses, I co-created with the client a future vision aligned with their needs, ensuring that the proposed strategies were personalized to their objectives.

Buenos Aires

Combining Technology and Marketing, my main goal is to add value to our customers by providing them with innovative ideas for their marketing and sales departments.

Buenos Aires

As a SPM Consultant the main goal was to help our customers optimize their IT budget so that they could do more with their current Software infrastructure. This could lead to savings and full usage of their licenses portfolio.

Argentina

As a Technical Solutions Specialist I am in charge of helping customers choose the best technology and architecture design for their company working along with business partners. In charge of creating demo labs to show customers new technologies (Specially Microsoft Productivity Suite).Some of the projects involve:- Client Desktop migrations- Office 365 adoption- VDI adoption (Hyper-V, VMWare and XenDesktop)- System Center Suite implementations- Datacenter Virtualization (Hyper-V and VMWare)- Exchange adoption- Sharepoint implementations- Yammer adoption- Lync scenarios- Windows Azure adoption

As ISA I was responsible for following the sales process so that it was completed in time as it was agreed with the customer. Furthermore I was in charge of quoting different type of products that added value to the customer (PC, Laptops and Servers).