Federico Stiefel Email & Phone Number

Rosario, Santa Fe, Argentina

Rosario, Santa Fe, Argentina

- Analyze, improve and develop workflows for the Localization industry based on clients' technical capabilities- Budget analysis- Staff analysis and forecast- Train Project Managers/Coordinators in PM best practices- Assess technical capabilities- MS Office Suite Basic/Intermediate training (Excel, Outlook, Word, PowerPoint)- SQL basic/intermediate query development

Rosario, Santa Fe, Argentina

- Review and improve processes- Create new workflows to improve productivity- Develop solutions across the company- Detect potential areas of improvement- Train Project Managers in best practices and tools

Rosario, Santa Fe, Argentina

- Manage projects end-to-end- On-time delivery and within budget- Train new Project Managers- POC for clients and vendors- Maintain KPIs according to company expectations- Manage complex clients/projects

Rosario, Santa Fe, Argentina

- Manage projects from beginning to end.- Ensure quality and on-time deliveries.- Manage the project's budget.- Lead client/internal meetings.- Create macros and pivot tables.- Quote creation.- Localization Contents: IT, Marketing, Legal, HR, Life Science, Healthcare.

Rosario, Santa Fe, Argentina

- Build and manage teams (PM, resources, QA, etc.)- Oversees all areas involved in the localization process (production, resources, quality, finance)- Create and control project budgets, performs cost analysis, ensure timely issuance of purchase orders and invoices.- Analyze risk, and define mitigation actions.- Lead client/business partner meetings and conference calls, including QBRs and startups.- Manage BU budget.- Review new contract opportunities.- Train Junior… Show more - Build and manage teams (PM, resources, QA, etc.)- Oversees all areas involved in the localization process (production, resources, quality, finance)- Create and control project budgets, performs cost analysis, ensure timely issuance of purchase orders and invoices.- Analyze risk, and define mitigation actions.- Lead client/business partner meetings and conference calls, including QBRs and startups.- Manage BU budget.- Review new contract opportunities.- Train Junior PMs.- Create PowerBI dashboards and Excel reports (macros, pivot tables).- Localization contents: IT, Marketing, HR, Life Science, Healthcare, Gaming. Show less

Rosario, Santa Fe, Argentina

- POC for all clients assigned.- Creates project plans and schedules based on client-specific requirements; applies appropriate contingencies in planning and resourcing.- Manage a team of Lead and Junior PMs.- Regularly monitors client satisfaction and takes improvement actions.- Creates and controls project budgets, performs cost tracking, issues vendor purchase orders, and client invoices, and approves schedule reports.- Ensures the team's compliance with standards… Show more - POC for all clients assigned.- Creates project plans and schedules based on client-specific requirements; applies appropriate contingencies in planning and resourcing.- Manage a team of Lead and Junior PMs.- Regularly monitors client satisfaction and takes improvement actions.- Creates and controls project budgets, performs cost tracking, issues vendor purchase orders, and client invoices, and approves schedule reports.- Ensures the team's compliance with standards, practices, and policies.- Ensures quality and timeline of the team's deliveries.- Create QBR presentations and data collection.- Review localization metrics for new contracts- Forecast invoice and measure the adherence to that forecast.- Localization Contents: IT, Marketing, HR, Life Science, Healthcare, Gaming. Show less

Rosario, Santa Fe, Argentina

Coordinate Planning and Reporting team to perform the following tasks:- Create rules for dialing customer's data.- Create Customers Representative's shift based on call volume during the day.- Schedule vacations and planned absence to ensure availability.- Forecast the number of Customer Representatives based on call volume.- Applies appropriate contingencies when actual metrics differ from the forecast.Perform the following tasks:- Create KPI reports for… Show more Coordinate Planning and Reporting team to perform the following tasks:- Create rules for dialing customer's data.- Create Customers Representative's shift based on call volume during the day.- Schedule vacations and planned absence to ensure availability.- Forecast the number of Customer Representatives based on call volume.- Applies appropriate contingencies when actual metrics differ from the forecast.Perform the following tasks:- Create KPI reports for Supervisors, QA Coordinator, and Managers.- Create a performance report and compensation benefits plan for Representatives, Supervisors, and Managers.- Review metrics for new business opportunities.- Create a database structure in SQL to connect to ongoing programs and new create applications based on that architecture.- Apply call center best practices. Show less

Rosario, Santa Fe, Argentina

- Database administration.- Queries creation and maintenance.- New features implementation.- Existing and new features negotiations with existing/new providers/clients.- Control pre-activation of TC (Tarjeta sin Contacto, Contactless Card).

Rosario, Santa Fe, Argentina

- Reviewing query performance and optimizing code.- Writing queries used for front-end applications (websites, desktop applications, or cloud apps).- Designing and coding database tables to store the application’s data.- Data modeling to visualize database structure.- Working with application developers to create optimized queries.- Creating database triggers for automation, e.g., automatic email notifications.- Creating table indexes to improve database… Show more - Reviewing query performance and optimizing code.- Writing queries used for front-end applications (websites, desktop applications, or cloud apps).- Designing and coding database tables to store the application’s data.- Data modeling to visualize database structure.- Working with application developers to create optimized queries.- Creating database triggers for automation, e.g., automatic email notifications.- Creating table indexes to improve database performance.- Programming views, stored procedures, and functions. Show less

Rosario, Santa Fe, Argentina

- Manage the OMD Team for Rosario and Cordoba sites for all English based clients.- Overview SLAs to ensure that metrics requested comply with industry-standard.- Define KPI for the Operations.- Work closely with the upper management to detect trends and develop action plans.- Train OMD/Reporting Analyst.- Perform the start-up of new accounts for all OMD related topics

Rosario,Santa Fe, Argentina

- Daily data collection for updating the SQL database.- Creation and maintenance of stored procedures, views and SQL queries.- VisualBasic6 programming for process automation.- Creation and maintenance of reports at all levels of the company. Reporting Services, Excel, Access.- Creation of daily, weekly, monthly dashboards and quarterly, semi-annual and annual reviews.- Prepare statistical and narrative reports and recommendations, and participate in the analysis and… Show more - Daily data collection for updating the SQL database.- Creation and maintenance of stored procedures, views and SQL queries.- VisualBasic6 programming for process automation.- Creation and maintenance of reports at all levels of the company. Reporting Services, Excel, Access.- Creation of daily, weekly, monthly dashboards and quarterly, semi-annual and annual reviews.- Prepare statistical and narrative reports and recommendations, and participate in the analysis and interpretation of data as appropriate.- Generate/develop & maintain reports/systems to ensure Service Level Agreement.- Compile data and analyze past and current trends.- Deliver reports on time as requested by the client and/or management.- Create and Maintain agent level schedules and attendance reporting. Show less

System Analyst, Computer Science And Technical English

Dba, Database Administration

SQL Server 2008R2 - 40hs advanced level.

Certification, Human Resources Management/Personnel Administration, General

The certification consist in: HR, Legal and Management training for people who has a mid-level management task like project managers.

High School, Computer

Graduated with the highest score in English related with PC language.