Federico Matías Roust Email & Phone Number

Buenos Aires Province, Argentina

Buenos Aires, Argentina

Buenos Aires, Argentina

Retiro, Ciudad Autónoma De Buenos Aires, Argentina

Support team manager and perform management duties.Provide encouragement to team members, including communicating team goals and identifying areas for new training or skill checksAssist management with hiring processes and new team member trainingAnswer team member questions, help with team member problems, and oversees team member work for quality and guideline complianceCommunicate deadlines and sales goals to team membersDevelop strategies to promote team member adherence to company regulations and performance goalsConduct team meetings to update members on best practices and continuing expectationsGenerate and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlinesEnsure company brand materials and physical working spaces meet and exceed company presentation standardsProvide quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints

Determine, negotiation and agreeing on in-house quality procedures, standards and specifications.Assessing customers requirements and ensuring that these are metSetting customer service standards.Ensuring that working processes comply with Google standards both national and international level.Working with operating staff to establish standards and procedures. Determining training needs. Acting as a catalyst for change and improvement in performance and quality. Directing objectives to maximise profitability. Recording, analysing and distributing statistical information. Monitoring performance. Supervising technical staff. Present weekly, monthly and quarterly results to the upper management.Provide feedback and coaching to the technical staff.

Retiro, Ciudad Autónoma De Buenos Aires, Argentina

Align with account managers, marketing agencies and clients the multicultural marketing strategy.Devise B2C or B2B integrated marketing campaigns with the aim of acquiring and retaining customers. Manage the implementation, tracking and measurement of marketing campaigns.Work within a budget and report any overspend.Write, edit and proofread copy for promotional materials within marketing campaigns. Ensure that the organisation’s brand and identity is adhered to in campaigns and in all communication channels.Ensure accuracy of the multicultural marketing materials.Deliver regular reports of campaign results, including web analysis and evaluation of KPIs.Maintain regular measurement of the ROI of campaigns. Collect and use data to inform new campaigns and the evaluation of existing campaigns.Keep abreast of current trends in marketing.

Retiro, Ciudad Autónoma De Buenos Aires, Argentina

Exceeding sales goals.Negotiating new opportunities with prospective clients.Helping determine pricing schedules for new marketing campaigns.Preparing weekly and monthly reports.Giving sales presentations to a range of prospective clients.Understanding and promoting company programs.Obtaining new investments from clients.Contacting clients and potential clients to evaluate needs or promote products and services.Answering client questions about products, prices, availability and results.

Retiro, Ciudad Autónoma De Buenos Aires, Argentina

Maintaining a positive, empathetic and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels (Email, Chat, Phone).Acknowledging and resolving customer complaints.Knowing Google products inside and out (Ads, Analytics, Shopping, My Business, Tag Manager).Keeping records of customer interactions, transactions, comments and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Ensure customer satisfaction and provide professional customer support.

Master Of Business Administration - Mba

Licenciatura, Political Science And Government