Federico Solano Email & Phone Number

Cartago, Cr

Supporting Finance and Projects Incidents in IT helpdesk.

Belen Heredia

>Provide direct supervision to assigned employees and work direction across all SAP process areas (MTD) in the Service Center, providing coaching, training and development, to assigned resources.>Participate with IT Leadership in the development of strategic plans and improvement opportunities to drives support process and operational effectiveness.>Facilitates interactions and escalations with appropriate groups within GSCs.>Accountable for completion of all… Show more >Provide direct supervision to assigned employees and work direction across all SAP process areas (MTD) in the Service Center, providing coaching, training and development, to assigned resources.>Participate with IT Leadership in the development of strategic plans and improvement opportunities to drives support process and operational effectiveness.>Facilitates interactions and escalations with appropriate groups within GSCs.>Accountable for completion of all communication activities back to the client (while communication may be executed by others, manager is accountable for the completion of communication activities).>Meet or exceed established SAP Support Service Level Agreements (SLA).>Design and deploy solutions in support of SAP MTD business processes.>Ensure the delivered solution matches global business requirements.>Support the config and Wricef build activities through lean agile process.>Ensure completeness of all unit, string, integration and regression testing by leading testing effort for the assigned releases.>Ensure compliance to Documentation, Config, WRICEF designs, test plans etc.>Support and Lead Deployment, Optimization and Support activities of the global SAP solution through testing, cutover, and data management activities.>Ensure deliverables throughout the project phases have consistency and quality.>Understand SAP cross functional processes and work closely with other process teams to ensure solution integrity.>Work directly with MTD/EWM and other cross functional business/IT partners to ensure timely delivery of the solutions. Show less

Costa Rica, Tres Rios

>Preparing classes regarding General Settings, Catalog Types, Code Groups, Inspection Characteristics, Profiles, Control Keys, Task List Types to Material Types, Notification Types, Define Number Ranges, Catalogs, Primary Packaging, Storage Conditions and Goods Movements. In addition of that, Define Delivery Blocking, Sample Type, Rule for Sample Determination, Valuation Mode, Valuation Rule, Task List Usage, Status, Inspection Type, Define Recording Configuration and Filters.

Costa Rica, Heredia

>Responsible for delivery of assigned tasks within delivery cycle of a project. >Understands a broad spectrum of HP technology in order to deliver part of a detailed technical design, which meets customer requirements. >SAP experience on Material Management Module, developing projects for Procter and Gamble (P&G) specifically on Physical Distribution area. I have participated in several SAP Projects initially for North America and then for Latin America including Mexico, Colombia… Show more >Responsible for delivery of assigned tasks within delivery cycle of a project. >Understands a broad spectrum of HP technology in order to deliver part of a detailed technical design, which meets customer requirements. >SAP experience on Material Management Module, developing projects for Procter and Gamble (P&G) specifically on Physical Distribution area. I have participated in several SAP Projects initially for North America and then for Latin America including Mexico, Colombia, Venezuela, Peru and Brazil (which has the additional functionality of Nota Fiscal). >Tasks including participation of change management process, providing consultancy and designing solutions to fulfill customer requirements. I have been able to develop skills on Customer Facing, Project Management with end to end process since Blueprint, Testing Phases until Implementation and also supporting production environments.>Warehousing is part of the Supply Chain related to inventory control in Plants, involving the maintenance of Storage Locations, Movement Types for Good Receipts, Good Issues, and also internal movements to control the warehouse, besides of any other local and global solutions related to inventory control in SAP.>Also, this role has in scope the interaction from SAP and configuration of Warehouse Management External Systems such as RTCIS (Real Time Control Information System), Prime WM and 3PL Connect (Third Party Logistic). Show less

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