Fedor Kvashnin Email and Phone Number

• Main responsibilities: Management of one of the divisions of the delivery service, which is part of the CDEK franchise network. Creating a delivery service office from beginning: searching for office space, purchasing of commercial equipment, hiring staff, and training. Now management of 2 departments: corporate sales department and customer service department. The main goals are increasing cost effectiveness of the division, control of meeting standards of the network, hiring and training employees, monitoring of condition of parcels in the warehouse, controlling of cash discipline, and accounting. Solving current problems with clients and resolving conflict situations.• Achievements: During 4 years of work, my office has been twice awarded as one of the best in terms of customer service and financial performance.

• Main responsibilities: Management of one of the divisions of the federal network for the sale of automotive products (tires, wheels, auto parts, etc.) in Novosibirsk. The responsibility was the sales office, warehouse and wheel replacement service. The main goals are the financial success of the division, the expansion of the assortment and the list of suppliers, increasing the profit of the service area, and the development of additional services. Recruitment and training of personnel. Cash and accounting records control, control the warehouse of goods. Solving current problems with clients and resolving conflict situations.• Achievements: Сreated a new team from scratch, achieved stable sales growth of the division, expanded the product range by signing new contracts with about 50 suppliers. Reduced operating costs by 30% by the reorganization of warehouse and the sales office.

• Main responsibilities: Management of the department of 6 people who are engaged in the sale of snowmobiles, ATVs, jet skis, outboard motors, as well as original accessories and equipment. The main goal is to execute the planned indicators of the department, both quantitative and financial. Manage of sales specialists during the sales process, control of the CRM customer base, conducting daily planning sessions. Recruitment and training of personnel. Solution of transport and logistics tasks, preparation of seasonal orders of goods based on dealer quotas, organization of delivery of goods and registration of arrival at the warehouse.• Achievements: Organized the sale of used technics using the trade-in system, thereby increasing the total revenue of the department by 150%.

• Main responsibilities: Managing a shift of 5 sales specialists. Implementation of planned indicators of the shift. Control of sales specialists during the sales process, control of the CRM customer base, conducting daily planning sessions. Training of shift sales specialists. Solving current problems with clients and resolving conflict situations. Consultation of clients in the showroom. Conducting test drives. Execution of contracts. Sale of additional equipment. Sale of credit products and insurance. After-sales customer service.• Achievements: Helped to increase the sale of new cars in the showroom 4 times in 3 years (from 50 to 200 cars monthly).