Fedor Kozhenenko Email & Phone Number

Burlington, Ontario, Canada

• Proactively engage with customers to understand their goals, challenges, and expectations.• Participate in process refinement and implementation of Customer Success practices, increasing customer onboarding success and reducing churn. • Conduct regular check-ins and business reviews to assess customer satisfaction and identify upselling opportunities.• Lead product demonstrations to showcase the value proposition to existing and potential clients.• Develop and nurture relationships with various stakeholders and key-decision makers, enabling their ideas and providing custom approaches via existing solutions.

Burlington, On, Canada

- Managed all existing client relationships with multiple brands and agencies as a primary point of contact. Responsible for bridging the gap between client and execution team resulting in seamless project delivery and launch.- Gathered all applicable technical requirements necessary for smooth project delivery.- Assisted in project quoting, digital strategy and sell-in processes.- Responsible for accurate tracking, gathering and analysis of intra- and post-project reporting. Assisted in setting KPIs for several digital campaigns. Developed final reports based on incoming data.

Greater Toronto And Hamilton Area, Ontario, Canada

Hamilton, On, Canada

-Responsible for Event execution from set-up to teardown-Collaborated with Sales, Kitchen and Management to plan and set up events, accommodations and identify strong and weak points in order to increase revenue and customer satisfaction-Responsible for managing, hiring, training and scheduling of a team of 10 associates-Accountable for billing, maintenance, inventory and standards of all front-of-house operations-Learned to adapt to unexpected situations and take course correction steps accordingly-Responsible for customer satisfaction and on-site complaint resolution