Ksenia Fedorova Email & Phone Number

• Planned, executed and managed projects for multiple clients• Acted as a main point of contact for key clients• Managed day-to-day client communication • Collaborated with internal and external vendors to make sure clients’ needs and requirements are being met and understood by each member of a project team• Prepared client/project style guides and kept them up to date• Resolved issues faced by clients and dealt with complaints to ensure clients are experiencing a positive client-company relationship• Provided regular updates and client concerns to internal team in a timely manner• Prepared monthly progress reports for key client• Supervised student internships

• Supported coordination and management of projects• Kept track of and reported on project progress• Performed other duties assigned by the Project Manager according to the instructions