■ Launched IT department, built technology infrastructure from scratch, and established best of breed, flexible, modern technology framework.■ Piloted and Implemented 500+ successful system deployment and strategic initiatives■ Managed and led System and Infrastructure mergers between Fresenius Medical Care and multiple acquisitions■ Chair the clinical technology committee■ Pivotal during new business development, mergers and acquisition due diligence and post transactions integrations.

Slashed auditing costs $6M by reducing key controls to be tested by 85%. Consolidated audit process 98% by reducing associate risk. Reconfigured and redesigned 450 IT processes as result of SOX Compliance preparations.Reduced risk for companies in 4 countries by leading 75+ new process reconfiguration initiatives.

Drove customer service strategy and operations for 600-seat call center and 15 services offices. Supervised 900 Customer Service Representatives. Managed inventory control, claims, sales, and payment administration. Reported to CIO and CFO. Partnered with IT to develop systems changes for all departments. Developed policies and processes for operations, finance, inventory, support, IT, marketing, sales, and audit departments across 3 companies and 4 countries. Led 2-year CRM project implementation valued at $50M. Spearheaded TRICOM-Telecable Acquisition Process Integration Team, consolidating and cutting acquired labor force by 98%. Saved $20M in overhead by leading 1000+ process re-engineering projects, software implementation projects, and technology adoption initiatives that generated positive economical impact.Improved Customer Service scores 45% by centralizing all call center operations and implementing CTI technology to enhance visibility of key performance indicators.Enhanced field repair efficiency 35% by implementing field service system that automated truck routing and paired technicians with available jobs by location.Saved $1M in 2 years by reducing inventory cycle from 12 to 2 days by implementing new buying system that eliminated need for shipping inventory.