Fedrik Khou Email & Phone Number

Jakarta, Indonesia

Jakarta, Indonesia

As a consultant for PT Inspiro's client, Toyota Astra Financial Services, I am assigned as an L2 Application Support & IT Operations Analyst within the TAFS IT Operations team.Responsibilities:- Provided support and troubleshooting for TAFS’s core multifinance system, CONFINS R2, covering key modules such as Loan Acquisition, Collection, Payment, Insurance, and others, to ensure smooth daily operations for business users.- Supported TAFS’s non-core systems with a focus on B2B integration, collaborating with partners like Auto2000 Dealer and Asuransi Astra Buana.- Coordinated and communicated business user issues, questions, and concerns to relevant parties, including vendors, internal development teams, and other business units.- Monitored, created and presented daily reports on incident and request tickets for IT teams, and proactively followed up with internal IT teams to address and resolve any delays in meeting SLA targets. - Monitored and created highlighted reports on major IT incidents, providing additional support during these incidents as needed. - Suggested improvements to system performance, business processes, and standard operating procedures to enhance business-as-usual activities

- I began my investment journey in 2014 by investing in mutual funds. In January 2018, I expanded my portfolio to include trading and investment activities in the Indonesian stock market.- As a stock trader and investor, my routine included developing and implementing trading strategies, utilizing both technical and fundamental analysis, executing trades in the trading platforms, optimizing portfolio performance and risk management, and monitoring market conditions and news events in real-time to make timely investment decisions

West Kalimantan, Indonesia

- I started my online eCommerce dropshipping business by initially selling dropship products on Facebook and Instagram. Later, I shifted my focus to Shopee and Tokopedia marketplaces.- As a dropshipper, my routine included researching and identifying profitable product niches, sourcing products from various online suppliers, optimizing product photos and keywords, managing marketplace ads, handling customer inquiries and order processing.

Pontianak, West Kalimantan, Indonesia

As an IT Support & Administration staff at Database Computer Pontianak, my role was to support store operations by maintaining systems, handling administrative tasks, and preparing reports to assist with daily operations.Responsibilities:- Managed, maintained, and provided user support for the Point of Sale (POS) system, ensuring seamless daily transaction operations.- Monitored and maintained the inventory management system, ensuring accurate and up-to-date tracking of items and stock levels to support smooth operations.- Entered and maintained item and stock data into e-commerce platforms Tokopedia and Shopee, and maintained transaction records in the POS and inventory systems.- Generated and analyzed sales and inventory reports, providing insights to support sales and restocking strategies.

As a freelance .NET programmer on online platforms, I worked on small projects such as code fixes and updates.

Jabodetabek , Indonesia

As a Technical Consultant specializing in .Net Framework and Microsoft stack within the Verint Express Development and Support team. Verint Express is a CRM system product designed for small to medium sized companies, with a primary customer base located in Europe.Since 2016 I was also assigned an additional role as a Business Intelligence Developer responsible for maintaining the QlikView Operational Dashboard, QlikView Analytics Dashboard, administrative reports, ETL process and staging / analytical databaseResponsibilities:- Collaborating with the Product Owner and Quality Assurance (QA) team to assess the severity and priority of new features or bugs.- Working alongside Product Support to diagnose, analyze, and resolve technical issues in customer environments.- Conducting feasibility analyses for new ideas, determining scope, assessing consequences/impact, and providing time estimates.- Modifying the product based on work items and analysis results.- Maintaining the development and testing environments, including web servers, database servers, and the QlikView serverAchievement- Successfully completed 10 agile sprints, contributing to the timely delivery of various product enhancements. Notable among these enhancements was the implementation of the GDPR feature- Successfully assisted the sales team in implementing Verint Express in five companies in Europe

Jabodetabek , Indonesia

As a consultant for EMERIO's client, I was assigned to PT. Bank ANZ Indonesia as part of the Satellite Applications team. ANZ’s Satellite Applications are micro applications serves as supportive or supplementary role alongside the core banking system and other secondary systemsResponsibilities:- Conducted analysis, development, and enhancements for ANZ's satellite applications in accordance with user requirements and ANZ policies.- Provided support and troubleshooting for ANZ's satellite applications to assist business users in their daily tasks.- Assisted and guided users in creating Business Requirement Documents (BRD).- Evaluated project timelines and system requirements based on BRDs.- Facilitated and guided users through User Acceptance Testing (UAT) processes.Achievement- Successfully completed three projects, ensuring successful implementation and providing ongoing support

Jabodetabek , Indonesia

As a Senior Software Developer in the Research and Development team, I contributed to the company’s application framework maintenance, and also involved in the development and implementation of the CONFINS R2 system for Toyota Astra Financial Services.Responsibilities:- Developed and maintained the company's application framework- Conducted research and experimentation to meet company requirements- Performed application performance and load testing, subsequently optimizing the application performance- Installed, configured, and maintained development environments, including Microsoft SQL Server, Oracle database server, Windows Server, others- Provided training, mentoring, and guidance to new software developers