Supervisor Of Customer Service And Production Planning
Futuremark Paper Company
Alsip, Il
•Promoted to key management role at manufacturing plant that manufactured 100% recycled coated paper. Participated in daily management meetings to discuss production metrics, work order timetables, and analyze critical production situations to produce expeditious problem resolutions. Worked closely with senior management, transportation coordinator, union employees, customers, sales group, and external vendors. •Ensured union employees following Safety and Operational Excellence procedures.•Quality Control•Motivated union employees to reach there full potential and meet or exceed expectations.•Supervised 18 Union employees including dock workers, day-shift machine and production operators.•Managing converting paper process (using inventory to meet customer needs). Regularly reviewed inventory and identified opportunities to fill orders. Set up and managed vendor to handle conversion of stock, provided work orders and coordinated transportation.•Work with sales group and customers regarding order specifications and transportation issues. Identified time-sensitive problems and solutions to delight customer.•Coordinate all aspects of rail shipments. Reviewed future orders and identified opportunities to ship by rail and reduce transportation costs. Work with railroads to order railcars and put them into position for loading,monitored and minimized demurrage charges.