Working independently with Franchise Owners on operational standards, profitability and implementation of corporate initiatives.Performing monthly restaurants evaluations. Performing monthly restaurants consultations, which include but is not limited to training, customer service, employee relations, restaurant appearance, marketing profitability and control.Developed Excel Templates for office and franchise owners. The Scheduling system for office which helps the office staff to… Show more Working independently with Franchise Owners on operational standards, profitability and implementation of corporate initiatives.Performing monthly restaurants evaluations. Performing monthly restaurants consultations, which include but is not limited to training, customer service, employee relations, restaurant appearance, marketing profitability and control.Developed Excel Templates for office and franchise owners. The Scheduling system for office which helps the office staff to adjust the schedule and track the Evaluation for each month. The Restaurant Performance Review template combined the different data within the same file which allow office staff and franchise owner to check the restaurant performance weekly basis. Sales Projection Template, Corporate Restaurants Sales Report, Territory Daily/Weekly Sales Report, Field Consultant 1 on 1 Report. Show less

Adhere to established operational, marketing, and business plans.Estimate food and supply needs, oversee the placement of orders.Oversee the maintenance and upkeep of the dining areas, kitchen, and exterior grounds of the restaurant.Point of contact for suppliers and vendors.Review, approve and submit vendor invoices to Accounting.Hire, train, and supervise restaurant managers and staff.Review, approve and submit payroll.Manage the operational budget.Establish… Show more Adhere to established operational, marketing, and business plans.Estimate food and supply needs, oversee the placement of orders.Oversee the maintenance and upkeep of the dining areas, kitchen, and exterior grounds of the restaurant.Point of contact for suppliers and vendors.Review, approve and submit vendor invoices to Accounting.Hire, train, and supervise restaurant managers and staff.Review, approve and submit payroll.Manage the operational budget.Establish and enforce standards and regulations for personnel, administration, and food.Ensures the restaurant’s participation of promotional and advertising efforts.Address and resolve customer comments and concerns.Deal with the legal and regulatory issues involved in running a business. Show less

-Oversaw and monitored the operations of 25 store locations across Metro Vancouver.-Maintained quality sales and customer service by enforcing company guidelines and procedures through comprehensive store performance evaluation.-Developed a new staffing planning tool in Excel which calculated optimal staffing level based on historical sales data, and significantly decreased labour costs and improved productivity. -Reviewed and analyzed store financial reports, set revenue and costs… Show more -Oversaw and monitored the operations of 25 store locations across Metro Vancouver.-Maintained quality sales and customer service by enforcing company guidelines and procedures through comprehensive store performance evaluation.-Developed a new staffing planning tool in Excel which calculated optimal staffing level based on historical sales data, and significantly decreased labour costs and improved productivity. -Reviewed and analyzed store financial reports, set revenue and costs targets for each individual store, and developed action plans for higher profitability.-Promptly resolved operational issues and recommended areas for improvement to support the stores in meeting and exceeding expectations. -Maximized revenue potentials and brand awareness by making customized marketing plans and led the store owners to build new business relationships. -Shared learnings and provided constructive feedback in the bi-weekly management meetings, E.g. recommending new promotions and other marketing strategies based on customer reactions. Show less

-Conducted detailed research and credit analysis for commercial leases.-Effectively managed risk by reviewing clients’ financial data and credit history.-Updated and maintained proper documentation for the credit procedures.

-Coached and supported team members to achieve service and sales goals.-Achieved high customer satisfaction and built customer loyalty by going above and beyond in resolving customer issues. -Demonstrated superior organizational and detail-oriented skills through conducting weekly inventory analysis and financial reporting accurately and efficiently.-Assisted General Manager and Area Manager in analyzing variances and establishing tactics for improvement. -Planed and allocated… Show more -Coached and supported team members to achieve service and sales goals.-Achieved high customer satisfaction and built customer loyalty by going above and beyond in resolving customer issues. -Demonstrated superior organizational and detail-oriented skills through conducting weekly inventory analysis and financial reporting accurately and efficiently.-Assisted General Manager and Area Manager in analyzing variances and establishing tactics for improvement. -Planed and allocated resources to ensure service quality and maximum productivity. -Recipient of Best Assistant General Manager of the Quarter (Q4-2012 & Q3-2013) and Best Assistant General Manager of the year (2012). Show less