Fei Gao Email and Phone Number

• Acted as primary IT point of contact, served as the business relationship link between business units and GE Digital CoreTech teams at operation level.• Was a consultant of GE EUS on Legacy ALSTOM related support cases, provide guidance and advise EUS engineer in order to enrich their knowledge and overcome problems.• Worked closely with project teams to communicate significant issues, progress reports and project statuses on GE infra and solutions roll-out in Legacy ALSTOM sites.Achievement Highlights:• Successfully migrated over 1000 IT users (in SG and MY) into GE Domain before deadline.• 90% of Legacy ALSTOM sites (in SG and MY) have been connected into GE network before 31st-DEC-2017.

• Managed the delivery of IT Support and Infrastructure services to meet or exceed the Service Level Agreement.• Established service level agreements, monitored and managed the effectiveness of service delivery including KPIs and trend analysis, communicated monthly performance against service levels to business and IT leadership.• Built and maintained relationships with business, manage communications and collect feedback. Collaborated with Business Owners to analyze problems / opportunities / demands, translate business needs into requirements.• Served as a liaison between IT and the Business, providing the highest level of customer satisfaction and partnership, ensuring that IT services are delivered as committed.• Managed the implementation of strategic IT projects and initiatives.• Prepared and maintained IT annual operating expense and capital budgets for business units.Achievement Highlights:• Achieved 95% customer satisfaction in fiscal year of 2014-2015.• Improved IT service availability from 87% to 97% by optimizing resources.• Delivered 15% in operational budget savings by consolidating suppliers within region, negotiating more favorable contracts, and re-evaluating budgets. • Completed Win7 Migration Project for 2000+ machines in SG & MY on time in 2015.01.

• Led the Delivery Group activities of the applications domain in China.• Acted Supplier Relationship Management role to monitor CSC service delivery on Data Center operations in APAC Region.• Developed and maintained service delivery plans including budgets, processes, tools, staffing and chargeback mechanisms.• Ensure that service level agreements are established, maintained and communicated that align to business expectations and service provider commitments.• Interface with business owners in identifying operational / technical needs, and develop plans to ensure system/user's needs are met. • Collaborated with and/or participate in global application project teams where required.• Ensure that service providers adhere to all the terms and conditions of the contract including financial commitments and approved changed requests.Achievement Highlights:• Managed Data migration for POWERMAX (SAP ECC6.0) deployment in China in 2010, covered 13 ALSTOM legal entities and over 10 legacy ERP and accounting system.• Built up ASC (Application Solutions Center) China delivery team in 2011, providing global / local application related services for 25 ALSTOM units in China.• Consolidated HR payroll system solution for 19 sites (6000+ users) in China in 2012.• Saved 483K EURO in fiscal year of 2013-2014 by Servers & Application decommission project. (203 servers and 79 applications were decommissioned in APAC region).

• Managed the deployment, monitoring, maintenance, development, upgrades & support of all IT systems.• Improved efficiency by reorganizing the IT department, standardizing job descriptions, training and developing staff to meet ALSTOM and WBC integration.• Collaborated with business and IT partners to support requirements identification, development, testing, and implementation of projects. • Managed local IT operation and capital budgets including hardware, software and resource cost.• Standardized and improved IT operation processes, developed workflows and processes for Help Desk technicians to improve the quality of service to users.Achievement Highlights:• Refreshed hardware for 1500+ users within 3 months.• Deployed VMware, achieving 100% virtualization• Successfully completed IT environment movement in 3 days for WBC factory relocation.

• Was responsible for ongoing development and management of the servers and network, system security, overseeing IT budget.• Managed vendors, consultants, & internal IT team to successfully execute projects on-time, within budget• Established asset management practices to track technological assets from purchase to disposal.• Developed and implemented network security policies.• Defined, documented and published all IT policies, procedures and standards.Achievement Highlights:• Implemented Intuitive ERP solution for Manufacturing, reduced 25% of working time in each workstation.• Built up IT infrastructure for China Technical Center setup in 2004.

• Was responsible for servers and network maintenance.• Developed the report for the senior management team.• Managed and monitored the data exchange between HQ and branch stores.• Provided necessary technical support when the exception occurred during night shift.