Steve Feinstein Email and Phone Number

president

Hired in to train 320 employees. Create SOPs by documenting business operations processes and requirements. Schedule trainings, lectures, demonstrations, exercises, role play, and e-learning.Increased productivity 300% following promotion to Document Services Department manager, synergizing workflow by improving processes to reduce number of times paper was handled, synergizing workflow. Simultaneously manage two other departments and eight direct reports. Input, upload, verify, upgrade and develop training class records into employees’ profiles using Ultimate Software LMS (Learning Management Systems).• Because of operational experience, manager saw value in managing other departments simultaneously.Identify training needs by conducting needs analysis studies in conjunction with managers and supervisors. Formulate training policies and programs based on adult learning methods (ADDIE model). Identify most effective instructional procedures or methods, such as e-learning or stand-up facilitation. Discern when policy / procedure preferable to training.Improved sales training retention through podcasts and vodcasts (video) that supported training initiatives.• Company had been doing new hire onboarding through stand-up facilitation. After analyzing the process, changed it into self-directed e-learning. Results: reduced time spent, increasing retention of materials and slashing company costs. Improved sales training retention of new salespersons previously attending Dynamics of Selling course with no follow-up. Instead, contacted one local trainer and started producing tailored monthly podcasts and conference calls, including a monthly live conference-call / webinar they could listen to during windshield time.

PPC (Public Policy Council) is a consortium of senior executives representing organizations and educational institutions who assist ASTD in developing and advocating for public policies that support building a highly skilled workforce.• Visit congresspersons in Washington, DC bi-annually to coordinate on training industry concerns. Invited to present on organizational development to 600+ attendees at ASTD National Leaders’ Conference.

Improved processes and communication to enable board to serve members effectively through process charting. Managed 13-member board of directors. Coordinated board and business operations functions for members and assured ASTD chapter operation requirements. Validated vision, mission, and goal-setting. Promoted chapter publicly. Defined and maintained program effectiveness metrics. Reviewed progress of goals, strategies, and projects at monthly board meetings. Chaired board and chapter meetings, participated in chapter events, and led organization in affiliating with, collaborating with, and using regional and national resources, including chapter member companies.• Recruited by members to serve second term and guide merger between Fort Lauderdale chapter and Miami chapters into new South Florida chapter, one of top ten in U.S. (325+ members). Provided vision, structure, culture and environment to enable chapter to exceed mission and goals. Delivered superior member services.

Planned, implemented and evaluated monthly programs, workshops, and the Employee Learning Event to assist members in their professional development. Actively participated in chapter's needs assessment process.

Trusted to work, as one-man-terminal, independently in Fort Pierce while manager was 90 miles away in another terminal. Focused on customer relationship management and logistics. Used problem-solving skills to build rapport with customers and solve conflicts between customers and end users. Developed strategic plan to ensure customer’s interests were met on a consistent basis.

Trained in operations, systems, sales, and safety.• Through training leading to 30% reduced accidents and improved delivery time, developed and led improved team. • Increased overall customer service score 10 points, to 93%+.• Promoted twice in 3-year period. Managed 30 direct reports.

Facilitated experiential courses to multinational groups ranging from 20 -200 attendees, on topics including coaching and customer service. 30 direct reports, 3 of whom were Team Leaders. Generated quarterly and annual employee reviews; gave specific criteria for improvement and advancement.Training • OSHA Compliance • DOT Compliance • Customs Compliance • Maritime Requirements • HAZMAT Compliance • Dispatching • Staff Supervision • Budgeting • Equipment Maintenance • Equipment Training • SOP Development

Opened 20+ stores across U.S. Provided needs assessment, design and implementation of Retail Curriculum. Certified to facilitate 12 courses. Promoted four times within a five year span.• Revamped trainings into self-directed modules, reducing training days from seven to three.• Point of Sale training saved over $300,000 in payroll by decreasing training time and improving retention. • $120K in total sales first day, with new cashiers, due to improved retention, with cashiers only 2¢ over on the registers. • Saved $90K in payroll dollars over first year, because of reduced training time. Program so effective that still used currently – sixteen years later. • Included all three learning styles in one program: book, testing modules and video (in which presented trainings).• Certified 150+ field trainers to facilitate courses.