Rafaela (Fela) Walker Email & Phone Number

United States

Fort Lauderdale, Florida, United States

- Collaborate with SMEs, content owners, and other stakeholders to identify learning goals and learning outcomes for learning experiences. - Design and develop learning experiences that align with learning outcomes, apply research-based learning principles, and inform learner progress and success in mixed-modality learning environments.- Use online learning authoring tools to build learning experiences, including assessments, interactive activities, animated videos, graphics and images, and text-based content.- Create storyboards, scripts, scenarios, screencasts, simulations, modules, videos, quizzes, etc. for self-paced delivery via LMS.

Fort Lauderdale, Florida

Created new hire content in multiple modalities including eLearning, VILT, and ILTs. Facilitated in a large or small group settings and provided individual training for employees. In addition, I conducted effective one-on-one training for individuals, providing them with specific action items that helped them improve their business.

- Negotiate, evaluate and execute contracts for national third party vendors with management level employees.- Regularly participate in system enhancement projects with Directors and Vice Presidents of the organization.- Identify opportunity for process and system improvements within the contract loading procedure.- Supervise, coach, and mentor Sales Associates throughout the contract loading process.- Handle internal system issues for Recruitment, Payroll, Billing, Credentialing and Compliance departments.

- Analyze system issues and maximize system efficiency.- Aid the collections department with outstanding invoices.- Organize implementation meetings for third party systems and delegate tasks as needed.- Troubleshoot incorrect information within the systems.- Negotiate, evaluate and execute contracts for national third party vendors with management level employees.

- Became Subject Matter Expert of the operating systems.- Streamlined contract entry process reducing entry time by 30 min.- Assisted team in special projects.- Investigated contract information for clarification of terms and conditions.- Supported Territory Operations Manager with problem resolution.

Bachelors Of Science, Organizational Management

Masters Of Science, Organizational Leadership