With over 10 years of work experience in the IT industry, I am a passionate and skilled Senior Executive IT Support Technician at BIC, a global leader in stationery, lighters, and shavers. I deliver top-tier C-Level and Executive support to meet business needs, collaborating closely with IT leadership to address high-priority issues, define action plans, and communicate root cause analysis for continuous improvement. I have multiple credentials, including Apple Certified Mac Technician, A+ Certified, and CHAMP, that demonstrate my technical proficiency and professionalism. I also have a strong background in sales, having completed a sales development program at SalesOrg.io, and I enjoy connecting with potential and existing customers to present BIC's innovative products and solutions.In my current role at BIC, I manage key business meetings, ensuring seamless events through technical equipment preparation. I also oversee internal projects, including HQ upgrades, printer migrations, and Windows Patch Management. I am the designated MS Exchange Admin for North America, responsible for managing Exchange and Active Directory environments. I handle escalated incidents and develop documentation for End User support. I am proficient in key technologies, including ServiceNow, Salesforce, Active Directory, and MS Exchange. I also leverage my bilingual skills in Portuguese and Spanish to communicate effectively with global stakeholders and partners.