Felipe Castro Email & Phone Number

Based In Paris. Part Of Every Heart & Home., Fr

Delivering top-tier C-Level and Executive support to meet business needs.- Collaborating closely with IT leadership to address high-priority issues, define action plans, and communicate root cause analysis for continuous improvement.- Managing key business meetings, ensuring seamless events through technical equipment preparation.- Overseeing internal projects, including HQ upgrades, printer migrations, and Windows Patch Management.- Designated MS Exchange Admin for North America, responsible for managing Exchange and Active Directory environments.- Handling escalated incidents and developing documentation for End User support.- Proficient in key technologies including ServiceNow, Salesforce, Active Directory, MAC and Windows OS, MS Office Suite, Exchange, Teams, SharePoint, PowerBl, SQL, Druva, PDQ Inventory, SNOW MDM, Powershell, AutoCad, Adobe Suite, JD Edwards, MS Azure, Citrix, Crowdstrike AV, Symantec AV, Dell/Lenovo/HP/Canon Hardware.

Tampa, Florida, Us

-Responsible for booking and conducting software demos, negotiating, and identifying lucrative business prospects to drive revenue growth. -Collaborating closely with the sales team to execute impactful sales strategies and achieve our goals.

Tampa, Florida, Us

-Conducting discovery via outbound calling and email daily and providing demos for potential partners-Create a sales pipeline through effective communication and a well-planned sales strategy-Expertly utilized exceptional communication skills to cultivate successful partnerships with key stakeholders including Senior Leadership, Engineering, and Product teams.

Austin, Texas, Us

-Coordinated IT hardware ordering, inventory, forecasting, vendor management and Hardware project management.-Partnered closely across multi-functional organizations to deliver crucial support in the procurement, replacement, and disposal of assets.-Managed global supply chains and collaborating with international vendors.

Austin, Texas, Us

-Delivered first-line technical support to on-site and remote users for hardware, software, and peripheral issues maintaining SLA from JIRA Global queue.-Collaborated with IAM and HR for efficient East Coast onboarding and title access and led New Hire Technical Setup onboarding sessions.-Provided AV support and maintained 90+ conference rooms to global standards.-Executed accurate monthly orders through efficient cycle count inventory processes.

Stamford, Ct, Us

-Oversee all IT requests for attorneys and staff.-Install, configure, upgrade, diagnose, and troubleshoot hardware and peripheral devices, including Microsoft Server 2008 with user, group, permission, policy, and workstation setup.-Successfully rolled out iManage and help training sessions and support for all staff.-Offer on-site or remote level 1 and 2 support through walk-ups, Spiceworks tickets, and calls.-Develop and keep updated IT service standards and knowledge base documentation.

Washington, Ct, Us

-Served as the primary contact for IT needs (system administration/AV services) for all faculty members and 400+ students.-Established an imaging server and initiated the school's first MacBook loaner program for the STEAM Lab, as well as setting up a 50-Chromebook cart for the Lower School.-Instructed upper school students in basic coding using hands-on resources such as Arduino, Raspberry Pi, and creative projects with GIMP.-Responsible for daily monitoring of the LAN/WAN and firewall management.-Acted as liaison between vendors and the Headmaster, proposing and executing technology implementation projects.

Greenwich, Connecticut, Us

-Provided all IT-related needs for 228 School staff members and over 950 students.-Manage Brunswick’s one-to-one lease program by setting up imaging servers for installing, upgrading, repairing, and lifecycle management for over 700 MacBooks.-Order replacement parts from vendors and provide in-house repairs for all hardware.-Patch update all school computer labs and carts and managing Cisco phones.-Installed and maintained 70+ local printers, copiers, projectors and smart boards between 3 campuses.

Cupertino, California, Us

-Serve as a system administrator for internal CRM system that tracks all customer products and repair history.-Maintained all service part inventory, orders, and client off-site repairs for Apple’s Genius Bar.-Managing the repair room and making sure that all technicians are following Apple’s Standard Operating-Procedure and allocating the appropriate resources and improving efficiency across the repair process.-Manage inventory of all repair parts and tools, using SAP inventory management system as well as identifying inventory discrepancies.-Coordinated hardware and software training for new technical specialists using Apple’s GSX and Atlas LMS resources.

Education record

Sales Development, Tech Sales