Lindsey Felding Email & Phone Number

Austin, Texas Metropolitan Area

• Responds to tickets, contacts users, and plans workload.• Update, track and escalate the ticket to appropriate levels/groups for resolution as required.• Sign off on closed tickets with the user to include follow-up specifically to the end user.• Provide routine software and hardware troubleshooting support to employees to resolve common IT problems.• Support access to corporate network/wireless and applications both on the network as well as over VPN.• Maintain Active Directory user accounts, and manage local user profiles and data on network shares.• Configure, test, deploy and troubleshoot IT-related equipment, including (but not limited to) desktops, laptops, tablets, monitors, hard drives, printers, mobile devices, desk phones, and additional peripherals.• Contribute to creating and maintaining documentation for a knowledge base and self-service portal.

Austin, Texas Metropolitan Area

• Follow standard operating, ticketing procedures, and work instructions to image, update and resolve computer and software application issues for new and existing employees.• Maintain equipment inventory, including processing RMAs and ordering new equipment.• Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver it to the end-user.• Monitoring, updating, and maintaining tickets in a defined ticketing system.• Responds to tickets, contacts users, and plans workload.• Update, track and escalate the ticket to appropriate levels/groups for resolution as required.• Sign off on closed tickets with the user to include follow-up specifically to the end user.• Provide routine software and hardware troubleshooting support to employees to resolve common IT problems.• Support access to corporate network/wireless and applications both on the network as well as over VPN.• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Austin, Texas Metropolitan Area

• Networking: Cisco routing and switching/data networking skills.• Configured VTP Domain Setups: Server, Transparent, and Client.• Conducted interface configurations manually, including the composition of IP addresses and subnets for VLANs.• Understand Show commands to check over interface configurations to ensure the network’s long-term sustainability.• Completed sub interface configuration for a trunk port.

San Antonio, Texas Metropolitan Area

• Installed and supported Windows/Linux OS, including command line & container workstations• Ensured physical security & common attacks while securing the wired and wireless local network• Detected various types of compromises and understood penetration testing and vulnerability scanning concepts• Installed security measures and operated software to protect systems and information infrastructure, including firewalls and data encryption programs• Installed various network security controls, protocols, and devices (Printers, Workstations, Networks, ACLs, MAC, Group Policies)• Configured IDS/IPS sensors, tuning IDS for false positives and false negatives, and configurations to harden security through IDPS technologies• Monitored and conducted a signature analysis to detect various types of attacks and policy violation activities• Familiarity with risk assessment, vulnerability assessment/scanning through various scanning tools and generating detailed reports on it• Knowledge on how to provide the first response to network security incidents and assist the IRT team and forensics investigation team in dealing with an incident

United States

• Experienced Sergeant with a demonstrated history of working in the military industry.• Skilled in Counterterrorism, Weapons Handling, Military Operations, and able to apply management concepts within a changing environment. • Able to distinguish between the foundations of planning and decision-making.• Communicated effectively; apply interpersonal skills in organizational settings; motivated followers; understands the role of a leader and its relationship to management.• Utilize various aspects of management; develop training plans; strategize using small groups; prepare performance appraisal reports; respect aspects of cultural diversity, and prepare a situational analysis.• Managed, monitored, and installed communications and warfare information systems for Tactical Operations Center.• Developed process improvements to enhance the effectiveness of incoming data for 150+ soldiers daily through excel and third-party vendors.• Directed, designed, and deployed operational procedures utilizing drone/satellite footage during facilitated operations for multiple units in southern Afghanistan.• Motivated soldiers through acknowledgment of hard work, achievements and instilling accountability and integrity while leading by example• Trained, coached, and collaborated with NATO forces on the technical use of engineer equipment for future operations.

Bachelor'S Degree, Information Systems Technology, 3.9 Gpa

Information systems (IS) is the study of complementary networks of hardware and software that people and organizations use to collect.

Bachelor'S Degree, Computer Games And Programming Skills, +A

A subset of game development. It is the process of creating the artistic aspects for video games. Video game art design begins.