Felecia Wolfe Email & Phone Number

Drives adoption, retention, and expansion for our valuable customers by understanding their needs, defining success criteria, and crafting success plans to help them achieve their goalsCreates strategies to maximize renewals for the customersDevelops a communication cadence with customers and monitors account healthAnticipates customer needs in accordance with closely monitored metrics; adapts strategic plans in order to achieve mutually beneficial long-term objectives and goalsContinuously self-educates about Nearpod’s products and solutions and the K-12 competitive landscapeManages relationships with administrators and teachers using Nearpod and/or Flocabulary to guarantee that they are achieving their desired outcomesStrategizes with sales, marketing, and product teams throughout the onboarding, nurturing and renewal Customer Success journey Manages expansion sales process through qualification, needs analysis, product demonstration, negotiation and close sale and works with sales counterpart in collaborationOvercome customer objections by demonstrating negotiation skills and ability to sell benefits not featuresActively seeks to understand change and incorporate new processes and systems quickly and effectively Participates in internal departmental committees to assist in onboarding processes, customer success team building event planning, and Salesforce Lighting first adopters

Serves as a liaison for Customer Success Managers to boost customer satisfaction through the launch and implementation of EdTech products across 5 schoolsManages and ensures 90+ educators have organized and optimized courses in a Learning Management System (LMS) Boosted educator participation in non-mandatory technology training by 256.94% with the implementation of Gamification of Professional Development across 5 schoolsConducts continuous training and support for 250+ educators with the development of eLearning and instructor-led courses using a Learning Management System (LMS)Proactively trains and supports educators with the implementation of Schoology as their Learning Management System resulting in consistent use by 100% of 250+ educators Works collaboratively within the technology department and cross-functionally to analyze instructional technology needs to design, develop, and deliver personalized learning solutions and experiencesPrepares monthly, quarterly, and yearly documentation, newsletters, reports, certificates, and leaderboards to identify and manage metrics of participation, implementation, and usage of technology trainings and productsCollects data from surveys and focus groups to better understand the needs of management, instructors, and targeted learnersCreates deliverables such as slide decks, job aids, micro-trainings, and interactive games for targeted learnersSchedules appointments and walk-throughs providing remote and in-person technical support with 90+ educators and stakeholders with diverse learning experiences, as well as research to meet customer needs and resolve key concerns Uses instructional design principles, such as ADDIE, Blooms Taxonomy, and Gagne’s 9 Events of Instruction, to create technology-rich courses for targeted learners, ensuring objectives and goals are aligned to business standards and expectationsServes as a consultant for SME’s in the selection of new division-wide products

Promoted growth and development for a first-year teacher and two new Instructional Technology Resource Specialists. Oriented the new teacher and specialists to their role, the responsibilities, provided guidance, advice, and feedback to support the mentees.Mentor during the following school years: 2016 - 2017, 2019 - 2021, and 2021 - 2022

Developed the STEAM Coding Camp curriculum for STARBASE impacting 180+ studentsCollaborated with a fellow SME and produced successful events

Portsmouth, Virginia, United States

Designed specific learner-centric instructional materials for a personalized learning experience to 280+ studentsDeveloped and facilitated train-the-trainer events of instructional technology topics of interest to 50+ educators Established and maintained effective working relationships with management, SME's, facilitators, learners, and communityUsed formative assessments, quizzes, tests, benchmarks and standardized test data to inform instructionServed as Grade Level Chair; Member of the School Improvement and Leadership CommitteeInitiated and produced successful community involvement events including PTA nights and Annual Living Wax Museum

Collaborated at district meetings with representatives from 13 elementary schools on best instructional practicesDisseminated and analyzed data on benchmarks and state standardized testing of roughly 1,100 students Displayed excellent communication skills while informing school staff of updates to curriculum and student data through email and meetings

Developed, designed, and authored the 4th grade Social Studies Curriculum for Portsmouth Public Schools impacting 100+ educatorsDemonstrated high attention to detail and working knowledge of state standards, Bloom's Taxonomy, and instructional best practices

Chesapeake, Virginia, United States

Implemented lesson plans provided by the teacherCreated instructional content Established in facilitating conflict resolution to establish improved client satisfaction

Chesapeake, Virginia, United States

Implemented lesson plans provided by the teacherCreated instructional content Established in facilitating conflict resolution to establish improved client satisfaction

Virginia Beach, Virginia, United States

Applied AVID-based strategies to enhance the academic performance of assigned studentsConducted tutorials and graded summariesAttended many professional development meetings to learn the processes