Felica Montenegro Email & Phone Number

Toronto, Ontario, Canada

- Worked collaboratively with Employment Team and the larger East Scarborough Storefront Team to deliver empathetic employment support to residents while being mindful of Funder requirements and organizational goals.- Connected one on one with residents virtually and in person to complete intake sessions to learn more about their employment goals and identified barriers to employment.- Developed individualized action plans to aid residents in working toward employment goals and… Show more - Worked collaboratively with Employment Team and the larger East Scarborough Storefront Team to deliver empathetic employment support to residents while being mindful of Funder requirements and organizational goals.- Connected one on one with residents virtually and in person to complete intake sessions to learn more about their employment goals and identified barriers to employment.- Developed individualized action plans to aid residents in working toward employment goals and addressed barriers to employment by; sharing information, resources, referrals and opportunities based on the residents needs, goals and aspirations.- Assisted residents with the creation of their job search documents by: 1) providing feedback on current iteration of resume, cover letter, and portfolio 2) assisting with building job search documents from the ground up. While being mindful of systematic inequalities that contribute to a lack of digital access, digital literacy and literacy skill.- Supported residents with preparing for interviews by performing mock interviews and working with residents on how to answer interview questions.- Responded to resident requests for employment support from multiple avenues (phone, email, website, CAMS referrals, Event Referrals, Applications and Referrals, and Drop Ins) to keep barriers to accessing employment support as low as possible.- Consistently ran weekly Employment drop-in sessions where residents were able to access low barrier employment support which includes support with job search documents, career exploration, training and education opportunities and referrals to more intensive support services as needed.- Shared information with residents about the application process for Better Jobs Ontario (formerly Second Career); assessed applicant suitability, assisted residents with preparing and submitting applications to the Ministry of Labour Training and Skills Development.see more in part 2 Show less

Toronto, Ontario, Canada

Part 2- Ensured that registration documents were completed and confidentiality was maintained and all physical documents with resident information were stored safely and securely.- Managed and maintained case notes for each resident accessing one on one supports ensuring to document services provided, referrals, completed goals, and next steps.- Updated and completed employment coaching documentation for residents accessing personal support funds, Purchase Of Employment… Show more Part 2- Ensured that registration documents were completed and confidentiality was maintained and all physical documents with resident information were stored safely and securely.- Managed and maintained case notes for each resident accessing one on one supports ensuring to document services provided, referrals, completed goals, and next steps.- Updated and completed employment coaching documentation for residents accessing personal support funds, Purchase Of Employment Services (POES)employment skills training programs including Working with people in the Social Sector, Breaking Through, WRAP community supports.Anti-Black Racism (ABR) Committee – 2021 to CurrentCommunity of Practice and Emergence (COPE) Sub-Committee -2022 to CurrentPolicy Party – Fall of 2021Social Committee – 2021 to CurrentCommunity Speaks Planning Committee – Summer 2022 and Fall 2023 Show less

Toronto, Ontario, Canada

- Greeted, screened and welcomed residents and partners into the resource centre.- Responded with empathy to resident requests, inquiries and grievances in-person, by phone and email to connect residents to the most appropriate and accessible information and community supports, resources and booked appointments as needed.- Researched, updated and maintained community resource lists to ensure information was up to date, organized and ready to be shared internally and externally… Show more - Greeted, screened and welcomed residents and partners into the resource centre.- Responded with empathy to resident requests, inquiries and grievances in-person, by phone and email to connect residents to the most appropriate and accessible information and community supports, resources and booked appointments as needed.- Researched, updated and maintained community resource lists to ensure information was up to date, organized and ready to be shared internally and externally as needed.- Assisted residents with computers, printers, scanner, fax machine and navigating the internet. Taught residents digital literacy skills in real time with real requests to improve digital literacy skills and to promote future independence while using the internet and devices.- Created and updated outreach materials ( such as booklets and flyers) based on program specifications, and brand guidelines while ensuring that essential details were communicated with plain accessible language and graphics.- Attended internal and external outreach events to share information and resources with community members.- Collaborated with the East Scarborough Storefront Team, volunteers and resident leaders to plan and organize community events such as Back to School Giveaways, Community Speaks, Newcomer Information Fair as well as Targeted Outreach Campaigns.- Ordered supplies and provided performed light tech support tasks (troubleshooting printer issues) to keep the Resource Centre running smoothly and ensured residents had access. Show less

- Responsible for training and directing sales associates, to achieve company goals and ensure customer satisfaction.-Updated and implemented the health and safety program, and implemented a new shipping and receiving processes to fall in line with company standards.-Generated and audited store documents and reporting inaccuracies and or discrepancies to the appropriate persons.- Adept at addressing and resolving (technical, peer and customer service problems on many… Show more - Responsible for training and directing sales associates, to achieve company goals and ensure customer satisfaction.-Updated and implemented the health and safety program, and implemented a new shipping and receiving processes to fall in line with company standards.-Generated and audited store documents and reporting inaccuracies and or discrepancies to the appropriate persons.- Adept at addressing and resolving (technical, peer and customer service problems on many platforms (in person, telephone, and on company forums).Supporting a wide range of people from Toronto’s culturally and linguistically diverse publicSenior Fashion Associate/ Key Holder January 2019 – November 2021- Continued to train and guide new employees during their on-boarding, acting as a more approachable go-between sales associates and management.- Supported store management during quarantine by resuming and performing management duties.- Learned and gained proficiency with new programs related to order fulfillment and shipping. Show less

Greater Toronto Area, Canada

- Worked directly with children with Autism Spectrum Disorder (ASD) to provide Intensive Behavioural Intervention (IBI).- Monitored and analyzed clients progression through each program, to assess the effectiveness of IBI programs. Communicated and discussed results with Supervising Therapists and BCBA to ensure clients received effective and tailored behavioural intervention programs. -Data collection during program delivery. -Updated and maintained client binders and… Show more - Worked directly with children with Autism Spectrum Disorder (ASD) to provide Intensive Behavioural Intervention (IBI).- Monitored and analyzed clients progression through each program, to assess the effectiveness of IBI programs. Communicated and discussed results with Supervising Therapists and BCBA to ensure clients received effective and tailored behavioural intervention programs. -Data collection during program delivery. -Updated and maintained client binders and graphs. -Wrote progress notes for each client for every session. -Prepared and maintained teaching materials.- Worked collaboratively and adaptively in off-site settings (in the home, schools, and daycares) with parents, teachers and caregivers.- Received feedback based on current performance of programs, given feedback was applied to future delivery of programs. Show less

Toronto, Canada Area

- Consistently attained sales goals in a competitive fast paced work environment.- Actively monitor and engage customers and co-workers to more effectively meet their needs.- Demonstrated exceptional attention to detail and patience to ensure client satisfaction.- Handled difficult situations with patience and diplomacy through the application of both the RAPID model and other conflict resolution techniques.- Supporting a wide range of people from Toronto’s culturally and… Show more - Consistently attained sales goals in a competitive fast paced work environment.- Actively monitor and engage customers and co-workers to more effectively meet their needs.- Demonstrated exceptional attention to detail and patience to ensure client satisfaction.- Handled difficult situations with patience and diplomacy through the application of both the RAPID model and other conflict resolution techniques.- Supporting a wide range of people from Toronto’s culturally and linguistically diverse public. Show less

Metro Toronto Convention Center

- Booth Inspector (2015): Inspected merchandise booths, provided information to vendors about closing procedures and granted access docking areas. - Handling and preparing delicate merchandise; transporting materials from one building to another and preparing them for sale which included placing prints into protective sleeves, opening and preparing frames and taking stock and sorting merchandise.- Crowd management; directing crowds inside and outside the venue.- Crowd monitoring;… Show more - Booth Inspector (2015): Inspected merchandise booths, provided information to vendors about closing procedures and granted access docking areas. - Handling and preparing delicate merchandise; transporting materials from one building to another and preparing them for sale which included placing prints into protective sleeves, opening and preparing frames and taking stock and sorting merchandise.- Crowd management; directing crowds inside and outside the venue.- Crowd monitoring; ensuring that people did have rightful access to the expo, and re-direction those that didn't.- set up/ runner; before and during the event setting up booths and displays. Show less

Toronto, Canada Area

Major - PsychologyMinor - Media StudiesMinor - Sociology

Toronto, Canada Area

- Monitoring entry and re-entry of guests; including but not limited to tearing ticket stubs and scanning passes.- Crowd Management; directing crowds and assisting in crowd management inside and outside of venues. - Helping and Assisting Guests; with screening times, theatre location and general information- Monitoring Screening Sessions; for audio and visual syncing and quality, management, monitoring and direction of guests.

Event Assistant- Careful set up and tear down of events, corporate and non-cooperate (weddings) events, within strict time constraints.- Worked with and fluidly with peers and external vendors to ensure timely completion of tasks.- Implemented critical problem solving skills when problems arose during the event.- Ensured that uninvited guests on the property were escorted off of the property while being friendly and approachable.-Greeted and ensured the comfort of guests by… Show more Event Assistant- Careful set up and tear down of events, corporate and non-cooperate (weddings) events, within strict time constraints.- Worked with and fluidly with peers and external vendors to ensure timely completion of tasks.- Implemented critical problem solving skills when problems arose during the event.- Ensured that uninvited guests on the property were escorted off of the property while being friendly and approachable.-Greeted and ensured the comfort of guests by listening to and fulfilling their requests to the best of my ability or directing them to someone who could.- Maintained and cleaned and prepared venue for events and site visits.- Worked with clients directly to find agreeable alternative solutions to abrupt and unexpected problems.Team Leader- Trained and directed new hires- Enforced company policy- Actively listened to management, other team leaders and subordinates in order to solve problems and ease tension.- Balanced authority and approach ability to solve problems and dissolve conflict among subordinates while maintaining and encouraging positive interactions between each team member.Key Holder- Opened and closed venue and grounds. Show less

Kennedy Commons

Sales Associate- Consistent attainment of sales goals.- Informed and assisted customers when necessary, without hovering or looking too busy or unavailable when my assistance was needed. - Maintained a clean organized working environment while maintaining acceptable stock levels of merchandise - Actively monitored and offered assistance and or solutions to customers to ensure their safety.Cashier- Handled monetary transactions via cash, debit and credit.