• Project Management: Expert in Jira, Monday, and Notion. Managing Projects from start to finish. Stakeholder Communication: Skilled in clarifying requirements and ensuring effective project execution through clear communication.• PSP Relations: Managed relationships with top PSPs, enhancing transaction processes and operational efficiency.• Data Analysis & Visualization: Proficient in advanced Excel and SQL, creating visualizations for clear data communication.• SQL & Data Patterns: Utilized SQL for detailed queries, identifying significant patterns for informed decisions.• Continuous Process Improvement: Proactively enhanced payment processes, boosting efficiency and reducing errors.• Compliance Coordination: Liaised with legal and compliance teams, aligning projects with regulatory standards.

• Property Management System Design: Developed an efficient Notion-based system for reservation tracking, housekeeping, and profit analysis.• Negotiation & Property Agreements: Skilled in property agreement negotiations, enhancing client relations and expanding the portfolio.• Short-Term Rental Business Management: Managed top-rated Airbnb and Booking.com listings, optimizing short-term rental operations.• Guest Experience Oversight: Oversaw the entire guest journey, ensuring seamless bookings, support, and conflict resolution.• Online Marketing & SEO: Boosted property visibility and occupancy through effective online marketing and SEO strategies.• Guest Satisfaction Improvement: Focused on enhancing guest satisfaction, responding proactively to customer feedback.