Felicia Anthony Email and Phone Number

Review colleges and universities portfolios to ensure eligibility with Federal Regulations regarding the Federal Family Education Loan Program (FFELP). Monitor schools for compliance with Federal Regulations. Prepares reports for Program Review team to conduct audit reviews at schools. Review reports from the Department of Education that affects changes in colleges and universities demographics, contact information, and eligibility in the FFELP. Analyze, review, and make determinations for requests from borrowers for the Unpaid Refund Loan Discharge Process, and for the False Certification Loan Discharge Process.Additional responsibilities: Conduct professional development training for business partners. Conduct industry training for internal customers. Participates in TG’s Pre College Outreach initiatives by conducting presentations for parents and students regarding the financial aid process, and participates in trade shows at career and college fairs throughout Texas.

Supervised a staff of ten employees, to review, monitor and approve work submitted to student loan guarantee agencies. Determined daily work assignments and assigned files to claims analyst for review. Reviewed accounts to verify compliance with federal regulations. Conducted training for claims analyst regarding the claims process. Assisted Loan Origination Unit and Account Adjustments in the processing of student loans. Reviewed loan applications, guarantees, and disbursements for determination of approval or denial of loan requests. Answered inquiries from borrowers, lenders, schools, and guarantee agencies regarding the origination of student loans. Processed intra/owner and consolidation payments. Researched accounts for over-payments.Claims AnalystPrepared and filed claims. Determined necessary adjustments and initiated transmittals to accounting to correct servicing errors. Researched accounts to ensure proper servicing requirements.