Felicia Graves Email and Phone Number

Delights patients with an engaging and personable experience in all encounters.• By providing a superior patient experience, collect current and past due balances.• Develops and maintains a solid understanding of the revenue cycle and how patient registration affects the billing process.• Takes advantage of all training provided and ensures expertise in hospital/clinic systems including CarePricer HIPAA confidentiality, healthcare insurance payer portals and protocols, insurance verification and data entry protocols, which hospital/clinic documents are required for medical and financial compliance, navigating the hospital/clinic and understanding and applying age-specific competencies, among others.-Answering incoming calls from Access Center to schedule patient for office visit. - Put new patient packets together to be ready when patient arrives.

Manage all store duties when the store manager is not available. Handle a large amount of money each business day, & process cash report. Work with customers on sales floor and pharmacy. A leader over 20 employees.