Felicia Griffith Email and Phone Number

• Assisted Project Manager, site management, staff, customers, vendors, and walk-ins as needed.• Supported field employees by contacting corporate resources for issue resolution. Assists and supplies data as requested.• Administered project documentation and filing systems using company guidelines.• Reviewed employee timesheets and entered into timekeeping system (Exacktime) accurately and according to Payroll processing deadlines.• Scanned and submitted invoices. • Ensured that all paperwork for new employees or transitioning employees is fully completed and submitted to HR within deadlines.• Entered Rental Agreements in Sunscreen and updates the equipment log.• Supported internal office processes and company policies.• Filed safety paperwork, Pre-task, JHA’s, equipment checklists, etc. and uploaded to SharePoint using assigned naming conventions according to type of document.• Created and updated spreadsheets and documents tracked data as assigned by Supervisors.• Ordered office supplies and stocked them.• Send and receive FedEx and USPS mail and distribute.• Assisted in planning and organizing site events/activities.• Recognized issues requiring action and took initiative to resolve/report while working with minimal supervision.• Worked professionally with clients, vendors, employees, managers, and supervisors.• Assisted with modules installation.• Assisted with daily QC.• Transported workers to and from worksite.

• Assisted with stocking store shelves.• Answered customer questions and helped them with their needs.• Operated cash register and self-checkout.

• Managed a caseload of up to 50+ active/pending members in Population Health and Clinical Operations Department.• Conducted home visits and documented all interactions within 24 hours using TruCare application. • Educated P4HB enrollees and postpartum members on plan services and benefits to encourage healthy behaviors, and on the importance of preventive screenings.• Completed initial and follow-up comprehensive assessment with participants. • Assisted participants in locating and utilizing community resources and other referral services.• Assessed, verified, and maintained records of an enrollee’s eligibility for case management in a confidential manner.• Served as SME and participated in the training/mentoring of new Resource Mothers.• Developed care plans.• Demonstrated consistent quality and thoroughness of work with a high degree of attention to detail.• Assisted with reporting and finding trends for improvement.• Produced and mailed routine letters and program educational material.

• Received and responded to all telephone inquiries from members or providers.• Researched and provided information regarding member’s eligibility and benefits.• Documented all activities/issues through the Customer Relationship Management (CRM) application.• Conducted training with new hires.• Assisted providers with claims, eligibility, benefits and how to access the self-service portal.• Researched inaccuracies in claim payments and routed to the appropriate team for claim adjustment.• Documented member grievances.

• Provided health education to members on the importance of routine wellness visits and health screenings.• Assisted with finding resources to help members overcome barriers to healthcare and scheduled appointments.• Conducted outreach to members and providers on follow ups for routine wellness checks.

• Managed a Grant Funded program, Healthy Women 4 Healthy Families of over 100 participants. • Conducted breast health seminars in underserved, low income, and uninsured communities.• Conducted follow-up calls with patients in Wellness, Safety Net Clinic, and programs participants.• Conducted home visits with members of the Atlanta Healthy Start Initiative with Family Support Worker. • Administered HIV Rapid testing/pre-counseling.• Scheduled Appointments.