As a Project Manager Customer Experience at Qatar Airways, I lead special projects and meet expectations to the highest level, reporting directly to the C-suite. I have over nine years of experience in the aviation industry, managing and leading cross-functional and diverse teams, and enhancing customer experience and performance management.I am a Certified ScrumMaster (CSM®) who applies agile principles and practices to deliver value to the organization and the clients. I am skilled in project management, strategic planning, staff management, recruitment, report production, and budget planning. I am also proficient in collaborating with service partners, resolving conflicts, and retaining clients. I am passionate about driving results, contributing to team efforts, and supporting human resources initiatives. I am looking for a position where I can leverage my expertise and skills to break records and deliver excellence.