As a Sr. Customer Trainer (Customer Trainer II) at Lucid, I provide solutions to teams for better collaboration and communication. My responsibility is to empower our users to see and build the future by delivering and developing creative and often technical training & learning sessions (e.g. Agile Visualization, Facilitation skills, Business Process Diagrams, Technical System & Cloud Infrastructure Visualization, etc) in various settings, including webinars and (virtual/onsite) workshops across the globe.1. Develop and Implement Learning Services: Designed and created comprehensive training programs, ensuring optimal learning experiencesand effective knowledge transfer at regional and global levels.2. Deliver Engaging Training Sessions: Conducted interactive and engaging sessions, workshops, and presentations for diverse audiences,both virtually and on-site, ranging from small groups to 300+ participants.3. Coaching and Consultation: Provided coaching and consultation sessions focused on change management, process improvement, facilitation skills, technical knowledge, and skill development.4. Cross-Functional Collaboration: Collaborated with teams from professional services, marketing, events, and account management to enhance customer engagement and contribute to revenue generation.5. Subject Matter Expertise: Served as a Subject Matter Expert on technical and business topics, including process improvement, UML, ERD, cloud architecture, creative facilitation, agile methodology, project management, ideation, and innovation.5. Customer-focused Solutions: Engaged with customers to understand their needs and provide tailored technical solutions, ensuring alignment with organizational goals and driving customer satisfaction.

• Partnered with the recruiters, hiring managers and interviewers to provide the best candidate experience• Developed & implemented the virtual candidate experience project and improved the end-to-end interview process• Provided new (tracking) system training to the EMEA TA team• Supported data transaction (as data SME) for the re-organization project• Designed & implemented an onboarding program for Converse Interns

• Organized regional face to face meetings for EMEA & Asia • Communicated with stakeholders & scheduled meetings globally to ensure the team objectives are achieved • Consolidated & maintained the team budget & business operational review reports• Arranged logistics & administration duties

• Educated, enrolled and retained qualified potential students in achieving their professional and personal goals by enrolling them in university higher education programs• Used a consultative sales approach to guide and support prospective students through the enrollment process

• Drove processes & improvement by supervising, training & directing 5 L&D team members & over 7,000 English language consultants worldwide• Devised effective onboarding plan, development programs, and skills-gap training• Coached & provided strategic assistance to 20 managers of South Africa partners• Identified skill gaps and provided talent solutions through relevant data analysis• Recruited language consultants globally

• Developed & delivered the hiring plans and talent solutions for the internship program & business events• Managed, trained & supervised 150 interns• Partnering with cross-functional business leaders to achieve operational success• Handled various HR administrative tasks including scheduling, work allocation, payroll & absenteeism • Liaised & communicated with exhibition vendors & organizers regarding interns’ duties to ensure the delivery of successful events (Tech Day, Computex, Information Exhibition, Career Development Exhibition & Workshop)

• Designed & conducted 25 training programs yearly for existing & new employees on language teaching, employee and performance management, event planning & administration with training groups of 15-70 trainees• Boosted overall staff performance & productivity by organizing upskill & career development programs in Taiwan & China• Led the full recruitment & onboarding cycle • Organized & led student overseas learning camps in Europe & Singapore• Designed & facilitated quarterly leadership meetings (100 managers across 200 branches)

• Managed & supervised 8 Taiwanese & 10 Native English-Speaking teachers• Recruited & trained franchise teachers/managers• Designed & implemented new English learning curricula targeting the market demands• Delivered training programs for English teachers, admin staff, and managers in franchise branches

• Trained & managed 20 Taiwanese English teachers• Partnered with the Manager of Native English-Speaking teacher for talent & performance management • Designed & organized events for English learning programs