Managing accounts that need to be repaired and technician need to to sent out to access the damage to be repaired make sure the payment on the accounts are current and helping customer with the services they also purchase or access on they account

Customer Experience Rep (Repair) November 2011- September 2014Serves customers by providing product and service information; resolving product and service problems. Opens customer accounts by recording account information.  Maintains customer records by updating account information.  Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.  Maintain financial accounts by processing customer adjustments.  Reformation and analyzing customer needs.  Prepares product or service reports by collecting and analyzing customer information.  Contributes to team effort by accomplishing related results as needed