Felicia Rivera

Felicia Rivera Email and Phone Number

Customer Success Manager @ Sentinel Systems Ltd.
Texas, United States
Felicia Rivera's Location
Dallas-Fort Worth Metroplex, United States, United States
Felicia Rivera's Contact Details
About Felicia Rivera

Felicia Rivera is a Customer Success Manager at Sentinel Systems Ltd.. She possess expertise in salesforce.com, management, sales process, solution selling, leadership and 2 more skills.

Felicia Rivera's Current Company Details
Sentinel Systems Ltd.

Sentinel Systems Ltd.

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Customer Success Manager
Texas, United States
Website:
sentinelsystems.ca
Employees:
5
Felicia Rivera Work Experience Details
  • Sentinel Systems Ltd.
    Customer Success Manager
    Sentinel Systems Ltd.
    Texas, United States
    View
  • Acqueon
    Senior Director Of Demand Generation & Inside Sales
    Acqueon Oct 2022 - Feb 2023
    Irving, Texas, Us
    Acqueon is the leading Conversational Engagement platform enabling proactive revenue generation and proactive service for enterprises. The platform is comprised of an advanced outbound Campaign Manager and Acqueon AiQ, built-in Real-time Agent Guidance, Coaching & Live QM. Acqueon Engagement Cloud integrates with all leading Contact Center solutions, as well as Salesforce, Epic EHR & many other widely used systems of record.Using the platform’s omnichannel campaign orchestration and analytics, customer-obsessed enterprises are empowered to make the transformative shift from reactive to proactive customer, patient & citizen engagement. Acqueon helps organizations maximize the full potential of every customer or patient conversation through next-best-action intelligence and contextual data that can be used by the entire business to make smarter, more informed & data-driven decisions.More than 110,000 agents use Acqueon Engagement Cloud to execute over five billion voice & digital interactions annually, powering proactive Sales, Service & Collections strategies for hundreds of the world's largest organizations including Goldman Sachs, US Bank, Centene Corporation, Cigna, Toyota Financial Services, Coca-Cola, Dish Network, Elevance (formerly Anthem), Costco & multiple high profile government agencies.
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  • Intuit
    Corporate Sales Manager – Pro Connect Tax Group New Acquisition Sales
    Intuit Mar 2021 - Jul 2022
    Mountain View, California, Us
    • Achieved 113% to Team Sales Revenue Quota for fiscal year 2021-2022 generating over $9.9 million dollars.• Coached 11 of 12 fully ramped sales consultants achieve their 2021-2022 year-end sale revenue target.• Established a delegated, targeted new hire onboarding plan which decreased training length creating new hire revenue outputs within two sales quarters. Prior to the onboarding plan implementation new hires were trained for a full year prior to meeting revenue targets.• Created individual call coaching plans for the consultants to targeted Challenger Sales Skills improvement within ExecVision software. The coaching plans increased opportunity pipeline, opportunity close rates and average dollar amount per customer (order).• Increased productivity through team business rules to improve outputs throughout the full team and to ensure most accurate data for marketing partners, enabling them to improve go to market strategies.• Coordinated and planned training events for peer managers, directors, and enabling partners within Pro Connect Group to improve leadership skills, collaborate on strategy and creating positive team morale.
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  • Splunk
    Sales Development Manager
    Splunk Sep 2018 - Feb 2020
    San Francisco, California, Us
    • 150% to Team SQL Create Target FY19 Q3 & Q4 • Exceeded 100% to SQL Create Target FY20 Q1, Q2, & Q3 with a significant increase to the team target from previous year. • Established initial call coaching and SDR new hire training program upon start date, lessening the SDR training ramp time to 22 days. • Implemented an SQL Qualification Email Process and Template; process increased SQL Acceptance Ratio throughout the team and has been endorsed by several Commercial RSM as producing better-quality SQLs. • Edited existing and created new Outreach.io call and email sequences increasing email open, call connect, and email reply rates/metrics, ensuring prospecting engagement was amplified. • Created and implemented a successful cold-call tactic, SWIIFT Intro. Call time was higher when SDRs utilized the strategy. • Weekly cadence with Splunk Marketing Leaders was established to ensure consistent messaging between Marketing and the SDRs communication to prospects. • Messaging information prepared SDRs to have more effective questions and conversations points from the marketing campaigns reviewed.
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  • Logrhythm
    Lead Trainer Of Sales Development
    Logrhythm Feb 2016 - Sep 2018
    Foster City, California, Us
    Responsibilities Include• On-board all new hire SDRs to ensure 100% to quota attainment for the team • Train the SDR Team on the LogRhythm solution and services• Train and reinforce the SDR Team on system process and procedures to ensure accurate reporting data• Train the SDR team on best prospecting practices and sales development approach to increase success• Document all sales training and processes and procedures to enable the SDR Team with the best knowledge and skills• Manage the lead development process in Salesforce.com• Using a consultative approach, qualify prospect interests in Security Intelligence across a range of contact roles and seniority levels, gathering detailed information on objectives, problems and impacts• Manage the lead development process in Salesforce.com• Deliver quantitative and qualitative feedback to marketing to constantly improve the performance of lead delivery• Work with the sales team to track the development of opportunities through the sales process, to closed business• Experience working in Salesforce.com.
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  • Logrhythm
    Sales Development Representative
    Logrhythm Oct 2015 - Feb 2016
    Foster City, California, Us
    LogRhythm provides a fully-integrated log management and security information event management platform with advanced correlation, file integrity monitoring and out-of-the box compliance reporting modules.We've revolutionized search for IT security, and we've extended enterprise scalability by introducing Elasticsearch and other architectural and administrative improvements. We've also bolstered the effectiveness of today's SOC with improvements including enhanced risk-based alarming, real-time threat visualizations, and incident orchestration & automation extensions. Responsibilities Include• Manage leads from a variety of sources (e.g. tradeshows, whitepaper downloads, webinar attendees, web visitors, ) via email, telephone calls and conducting online research• Conduct calling into named accounts to identify Enterprise opportunities• Achieve activity metrics to ensure adequate coverage of contacts through a minimum number of outbound attempts• Using a consultative approach, qualify prospect interests in Security Intelligence across a range of contact roles and seniority levels, gathering detailed information on objectives, problems and impacts• Manage the lead development process in Salesforce.com• Manage short and long term lead pipeline to ensure a consistent stream of opportunities is delivered to the sales team• Deliver quantitative and qualitative feedback to marketing to constantly improve the performance of lead delivery• Work with the sales team to track the development of opportunities through the sales process, to closed business• Experience working in Salesforce.com.• In-depth understanding of IT industry landscape & relevant use-case examples• Cultivated exceptional pipeline & database management skills, customer service etiquette, understanding of sales cycle and process, organizational best-practices, deep understanding of core capabilities, punctual follow-up
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Felicia Rivera Skills

Salesforce.com Management Sales Process Solution Selling Leadership Sales Microsoft Office

Felicia Rivera Education Details

  • University Of Northern Colorado
    University Of Northern Colorado
    Sociology

Frequently Asked Questions about Felicia Rivera

What company does Felicia Rivera work for?

Felicia Rivera works for Sentinel Systems Ltd.

What is Felicia Rivera's role at the current company?

Felicia Rivera's current role is Customer Success Manager.

What is Felicia Rivera's email address?

Felicia Rivera's email address is fe****@****eon.com

What is Felicia Rivera's direct phone number?

Felicia Rivera's direct phone number is +130341*****

What schools did Felicia Rivera attend?

Felicia Rivera attended University Of Northern Colorado.

What skills is Felicia Rivera known for?

Felicia Rivera has skills like Salesforce.com, Management, Sales Process, Solution Selling, Leadership, Sales, Microsoft Office.

Who are Felicia Rivera's colleagues?

Felicia Rivera's colleagues are Sentinel Trg, Denis Desrosiers.

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