Primary responsibility for implementation and direct oversight of performance measurement. Direct responsibility of day-to-day performance and operational metrics across all functioning departments, vendors, and stakeholders. Maintain active HEDIS collaboratives to increase plan performance and plan revenue. Developed and execute strategies to drive performance that promote growth and saved costs while building the brand. Identified utilization trends, developed pathways to reduce costs and improve health care outcomes while implementing a new standard model of care that reduced average LOS, increased member engagement and improved access to care.

Primary responsibility for day-to-day operational metrics and strategic growth for all cross-functional departments. Work directly with Department Leads to align best practices and build internal and external client base. Active in implementation of D.C FEMS with strategies to reduce non-emergent use of EMS and engage members in best practices, which resulted in decreased utilization of high utilizers by 27%.

Instrumental in business development from independent company to vibrant line of business for Accretive Health. Managed day to day operations across all service areas. Managed multi state government programs to secure Medicaid/health insurance for the underinsured: Dartmouth (NH, VT), Alabama (Birmingham & Mobile), Florida (Pensacola, Jacksonville) and conversions through the Medicaid Application process for patients within the relative states.

Instrumental in start-up of company. Directly responsible for build out of office/brick and mortar. Developed complete operational requirements for Line of Business, including naming convention of Medical Financial Solutions.Developed Collection Team and full process to recoup funding for Delinquent, Bad Debt and Dormant accounts to reduce outstanding A/R for Ascension and contracted Healthcare facilities of Accretive Health