-Assist in Sales support and Coordination-Proactively calling customer to confirm the appointment.-Creation of jobsheets-Creation and ensuring of spare part and service labour quotations to be sent to customers.-Proactively call and follow up on the customer PO to ensure that the delivery is on time-Fieldaware monthly report and Accrual report to finance during closing.(Bi-weekly)-Work with other business units, eg. Finance, Sales and Logistics-PM list to CS Team for stock availability / replenishment-Raising of Purchase Request request form from 3rd party vendors for adhoc purchases.-Coordinate and prepare documentation for the customer samples and arrange for forwarder to send to samples lab-Main point of contact for customers seeking assistance.-Gather and prepare information for the service teams to enable them to diagnose technical issues and provide solutions or escalate complex problems to higher-level support teams.-Ensure and execute administrative duties to enable a smooth transition into a service job.-Coordinate the logistics for tools, spare parts, and workshop services according to the Maintenance Plan-Secure QHSE and compliance for the work and parts-Review and approve cost and provide correct input for invoicing-Direct customer contact for the logistics of tools, parts, cabins availability on vessels, permits and visa requirements-Deliver parts, prepare tools shipments, and coordinate workshop components so that maintenance activities can be executed on time without any delays-Work closely with the Field Service Coordinator before, during and after the work is executed to ensure that our contractual commitments are met

Customer Focus: Follow up promptly and respond all the inquiry within 1 day turn around.Patient First: Arrange urgent delivery to customer to meet customer expectation.Act with Agility: Willing to change ability and the nimbleness we exhibit as we adapt to change quickly—it is key to our future. To have open and growth mindsetCommitment to Quality and Integrity: Actively looks for ways to improve processes and communicates ideas openly.Demonstrate personal accountability for tasks and deliverables.Willing to take on challenges and responsibility for results.Take ownership of mistakes and how to resolve them.Description1. Reporting of back orders / holds to sales management on a weekly basis2. Work closely with Sales leads and integrate their needs to the Supply Chain planning3. Support cross-region training with peers on commercial operations related core skills on a quarterlybasisOrder Management Hub Support (Country in charge: APAC)- Work out with Plant on how to ensure shipment will not be missed out and ship on time and check OC list once a week to ensure all the items enter correctly.- For internal process ensure order is released to plant for processing within one working day- Update weekly report with transit lead time for inbound and outbound report- Create own tracking list to ensure no order is missed out.- Ensure order are not missed out after plant had process.- Turnaround documents to plant within 1 working days- Work out how to improve PO ensure correctly input with correct items and manual included to avoid delay in processing.- Work out how to improve email subject header by input PO number for easy tracking in future.-Support UPS in customs clearance (APAC)- Issue and follow up Purchase Orders via SAP S/4 Hana-Coordinate with supplying plants for product routing setup-Monitor inventory levels to support the company’s inventory strategy.

• Primary intra-organizational with frequent inter-organizational contacts on routine matters. Resolves order discrepancies and contract billing issues through interface with Customers, Sales, Global Revenue Operations, Install Base, Finance or Senior Management. Uses judgment within defined processes and practices. • Responsible for maintaining the integrity of the Contracts Database. Manages contracts activity for renewal, installation, upgrades and de-installation. Modifies contract information as required. • Works under limited supervision. Determines and develops approach to solutions. Work is evaluated upon completion to ensure objectives have been met. • Reviews non-standard Maintenance concessions in accordance with established internal PVR Policies, and audit requirements and assists in the negotiation of service contracts ad non-standard terms and conditions in accordance with company policy. • Develops and maintains contracts & entitlements for assigned accounts according to established procedures and meets defined Service Level Agreements (SLA's). • Modifies contract information as needed, initiates installation, de-installation activities and upgrades contract data. Processes consolidation of contracts and contract cancellations at the request of customers, Inside Sales Reps, or Sales. • Provides superior customer service to the Renewals Sales Teams. • Adheres to procedures and guidelines of entitlements creation and ensures consistency and best practices are followed

Run daily Report to keep track customer signup premium. To keep abreast and prepare competitor’s landscape. To source premiums for roadshows and manage premium fulfilment process. To forecast and manage premium stocks and liaise with vendors. To forecast and manage allocated SAC/SRC cost. To manage all IT Assist signups and liaise with vendor. Monitor the stock level of premiums and alert the Marketing manager in cases of near stock out, or excess stocks. Manages premium stock out situation by notifying customers via SMS. Customers will be notified via SMS on the stock out situation and the date they can redeem the premium Follow up payment with AP ensure all payment clear to vendor timely. Redemption letter sent out for those customers who are eligible for SN premium as well as exclusive eShop premium eliminating multiple redemption letters improves CE. Follow up promptly and respond all the inquiry within 1 day turn around. Managing/optimizing the daily business operations through data extraction and reports generation. Track and analyse reports to determine how many customer sign up Singtel business broadband. To support in events and adhoc projects. Help out coordination of Events.

Providing support for sales director and sales to logging / uploading in order intoSAP system. Handles customer enquiries on delivery. Expediting any urgent replacement that escalated by customers.Coordinating with receiving warehouse to ensure goods are received from vendor. Monitor and ensure all shipment to be delivering to customer on time. To provide timely processing of Sales Order based clean order received. Register 95% of clean Sales Order processed within one working day. To provide efficient Product support in the area of Sales Order, D/O and invoice processing.To ensure accuracy and compliance of orders requirements before sales registration.Check for non compliance and highlight deviations of procedures with users.Accuracy on Order Processing relating to correct Product Hierarchy, BC centre, salesman.Additional duties and responsibilities given from time to time.To maintain a high standard of customer orientation and engagement in service Improvement and problem resolution (team effort).Able To act promptly based on feedback from external/Internal customer.To display team work and commitment towards achieving common objectivesTeam comaderie among team members and across corp units.To initiate New Internal Process Improvement/ Checklist/New Skills or Competency To cut down on manual efforts (team effort)Help to expediate delivery to customer for their tight schedule.Provide AM/PM some info for those outstanding orders.Assist team members to load Sales Orders if she is overloaded. Put urgency Top Priority.

Providing support for HP Channel Partners / Distributors in Hong Kong & HewlettPackard Direct Customer (Asia Pacific Countries), in processing claims by using SAP, Reflection, Access, etc. (as in Dead on Arrival claims, etc)Handles customer enquiries on policies, procedures & processesAttends to calls pertaining to process issue, customer’s request & dissatisfactionIssues. Expediting any urgent replacement that escalated by customersEnsures all replacements & credits are completed within the given time frameCoordinating with respective Forwarders to ensure collections & returns arecompleted within the given time frame. Coordinating with receiving warehouse toensure goods are received from Forwarder. Monitor and ensure all shipment to be deliver to customer on time. Expedite unit . Handle monthly billing / reportsfor specific country. Ensure all the defective units been return to Singaporewarehouse for scarp or inventory purpose. Prepare scrap form and create MS tobe ship to specific country.

Handle order form, manage the warehouse, able to do Order Administration duties and assist in training for other new colleagues. Handle work with professionalism and positive attitude in fast pace, stressful situations. Update daily attendance. Filling. Order stationary. Prepare weekly minutes. Full support with Operation Manager and Senior Logistic Executive. Follow up customer enquiries and request. Prepare documentation for outgoing shipment using SAP & WMS system. Arrange Air & Vessel Shipment daily. Communicate with overseas customer via email & MSN. Preparing daily logistic report. Taking charge of damages, excess & shortage parts into ‘ITSELF’ system. Apply CO (Certificate of Origin). Mainly fully support our customer, which is: - SAMSUNG ASIA