Felicia E. Phillips Email & Phone Number

Houston, Tx, Us

United States

Delivered expert technical support for a range of creative services, spanning advertising, podcasting, voiceover, and musical projects. Demonstrated a profound understanding of project/product-related queries, resolving customer issues promptly and providing effective solutions. Implemented metrics to track query resolution times, achieving a 20% reduction in response times and enhancing overall customer satisfaction.Formulated a comprehensive audio and visual production curriculum tailored for both youth and post-secondary educational institutions. Mentored a cohort of over 2,000 students, cultivating their technical skills and knowledge. Implemented metrics to measure student progress, resulting in a 25% improvement in technical proficiency and educational outcomes.Efficiently managed digital assets for stakeholders, optimizing asset requests and automating workflow processes for both internal teams and clients. Introduced metrics to measure workflow efficiency, resulting in a 30% improvement in overall project efficiency. Enhanced collaboration and streamlined communication by implementing digital asset management systems.

Houston, Texas, United States

Orchestrated and optimized campaigns for key accounts, including Sleep Number, FanDuel, Ritual, and other QC brands, across diverse media channels. Successfully onboarded clients, conducted proficient analysis of paid campaign execution, and regularly updated reporting dashboards. Implemented metrics to demonstrate technical aspects, ensuring clients' understanding of their advertising campaigns. Achieved a 15% increase in client satisfaction through improved campaign transparency.Executed end-to-end processing, editing, and transcription of show and ad audio assets, coupled with copywriting, campaign production, and creative strategizing. Introduced metrics to measure content quality, resulting in a 20% improvement in overall audio asset quality.Conducted market research to identify shows within target markets and provided strategic recommendations to account strategists based on listenership data. Secured campaign deals for popular influencers, resulting in a 25% increase in successful campaign conversions.Spearheaded the implementation and optimization of new CRM processes, significantly streamlining company and client communication. Introduced metrics to measure process efficiency, resulting in a 30% improvement in product training and support. Elevated the overall customer experience by enhancing communication and support workflows.

San Francisco, California, United States

Developed curriculum and taught classes in Creative Technology & Digital Media production.Adjusted and improved material flexibility in response to innovations in field and technological delivery options, leveraging student feedback and other data for continuous improvement.Coordinated outreach events, managed projects and presentations showcasing student progress.

Berkeley, California, United States

Managed over 50 recording and post-production sessions; reserving studio space, contracting artists, technical staff and maintained studio facilities: setup, break down, inventory management & troubleshooting.Improved client relations by implementing new Data Integration tools and Loyalty Program.Developed and presented progress reports, proposals and requirements documentation to update stakeholders on project deliverables.

San Francisco Bay Area

• Generated significant commitments and awards from corporations, foundations and government entities; totaling over$350k per year.• Cultivated & Maintained relationships with internal and external partners and community organizations.• Developed and implemented highly successful strategic growth plans.• Created fundraising plans and progressed towards goals with identification and solicitation of new donors.

Associate Of Arts - Aa, Liberal Arts, Arts & Humanities

Associate Of Arts - Aa, Communications

Recording Arts, Recording Arts Technology/Technician

Activities and Societies: Recording Arts Tutor, S.T.R.E.A.M. Recording Arts Club- Founder & President, Inter-Club Council (ICC)3.82 Cum GPA