Company: A $17.98B multinational industrial gases and engineering company with >60,000 employees worldwideA key member of a 7-person team providing frontline support for all payroll and benefit-related issues for North America (NA) region comprised of > 5,500 employees. Promoted in 2004 to lead a team of 6 in providing these services.In earlier role as Employee Service Administrator, provided HR, Payroll and Benefits customer service. Processed new hires, terminations and employee status changes (transfers, promotions, title changes, direct deposits, and w-4 changes).Key highlights and contributions include:- Accurately processed payroll for the NA region for > 4,000 employees bi-weekly and > 1,500 employees weekly.- Stepped up quality by providing ongoing mentoring and coaching to the team and the implementation of best practices.- Received the 2013 RNA HR Award for Execution (HR Innovation for Customer Award) in recognition of outstanding achievement in the development and implementation of the Ipay project.- Served as a vital team member in supporting critical transformation and change initiatives, gaining extensive experience in HRIS/systems implementations, testing and troubleshooting, as well as training and mentoring.- Key projects included Payroll Transition to IBM in 2016; Ipay Implementation in 2013; Performance Forms, Manager and Employee Self-Service Implementation in 2012; and more recent KPIs and Reporting Implementation.- Played an integral role in accelerating management and employee participation and engagement in these new programs by providing ongoing coaching, mentoring and guidance on new systems and reports.- Joined Toastmasters Club to improve presentation skills and ability to influence and drive key initiatives forward.- Repeatedly expanded role and assumed additional responsibilities due to willingness to step in and help out where needed.

Company: Formerly a New York-based global investment bank and securities trading and brokerage firmProcessed new hires, terminations, compensation changes, garnishments, disabilities and adjustment for several states, including New Jersey, New York, California, Texas, Georgia, Illinois, Pennsylvania, and Washington.