Responsible for overseeing and optimizing organizational processes, strategic planning, and resource management to support BRAG's mission of empowering diverse talent in retail leadership. Oversees initiatives to enhance efficiency, promote growth, and ensure seamless execution of key programs focused on internships, scholarships, memberships, and programming.

Drive operational success and growth by optimizing efficiencies and effectiveness of the company.Develop and implement operational strategies that align with the organization's overall goals and objectives, defining performance metrics, KPIs, and long-term plans. Efficiently manage resources, including personnel and budgets to optimize productivity and cost-effectiveness. Collaborate with external partners, vendors, and suppliers to build mutually beneficial relationships and secure diverse revenue streams.

Drove high-impact initiatives to enhance Enterprise Resource Planning across accounting, procurement, project management, risk management, compliance, and supply chain. Established cross-vertical partnerships to ensure successful implementation, communication, and business impact of IT projects. Realized an adoption of process changes among IT Project Managers working under the Project Management Office. Evaluated the inventory management system to address disparities within back-end store transactions—receipts, return-to-vendor, and replenishment transactions. Created teams to oversee in-store and warehouse inventory financial reporting. Objective— Ensure proper calculation and reporting of inventory shrink.

In this capacity, drove and delivered evolving technologies to accelerate the omnichannel experience. Researched business trends and collaborated with cross-functional teams to identify opportunities to integrate new features in Point-of-Sale applications. Worked closely with various business units across the matrix, defining processes to incorporate technology into the BBB retail experience. Directed deployment of large-scale hardware and software to elevate the customer and Store Associate experience, accelerating team cohesion and collaboration through active listening.

Enhanced the in-store experience by guiding the Store Operations team through strategic initiatives to ensure operational excellence in areas of customer acquisition and retention. Highlights in this position—improved mobile technology adoption rates by 50%, streamlined operational processes through partnerships with various brands, promoted innovation by spearheading initiatives to test new technology to enhance the in-store shopping experience, created focus groups to test, engage, and provide feedback to Store Operations leadership, coached and mentored staff. I’ve served as a leader of change by influencing and promoting Customer Experience using technology as a delivery vehicle. A few examples: ✓ Introduce technology as a means to operate more efficiently an provide an improved experience for customers✓ Establish foundational solutions to improve associate engagement at all levels within the stores ✓ Partner with multiple brands to streamline operational processes while maintaining characteristics unique to their business models✓ Develop and promote talent through coaching and enrichment programsWhile effectively implementing operational efficiencies, I am also a key figure in supporting topline revenue growth. This is achieved through constant education of industry trends and continuous re-invention of operational processes.

Drove system upgrades by aligning system enhancements with company objectives. Created collaborations across the matrix to deliver consistencies via the in-store, online, and mobile device experience. Enhanced visibility of new merchandise by creating a new website application. Improved the Return-to-Vendor protocol by switching from manual key-entry processes to scanning. Increased store performance by challenging teams to reimagine in-store operations through the lens of mobility.

Increased the operational performance and processes of over 1,000 stores and led the Store Operations team in point-of-sale and registry improvements and supply chain optimization. Created GUI mobile applications to enable Staff Associates to increase efficiencies when executing various tasks. Oversaw improvements in operational procedures. Highlights—revamped logic in POS to enhance coupon and discount acceptance, invited Store Associates to provide feedback to enhance operational procedures, and more.

In this position, oversaw store-line merchandising system development and implemented system enhancement processes to improve efficiencies and reduce labor cost. Created auditing systems to improve the collection and accuracy of data related to marketing initiatives. Key wins—increased data accuracy by 25%, rolled out supply chain applications, resolved system-related outages and other performance issues, created strong working relationships between Store Operations and IT by addressing communications challenges.

Partnered with management to identify revenue optimization methodologies and performance metrics. Key wins—designated by executives to oversee a system conversion project for retail locations, streamlined inventory and sales management processes by revamping operational protocol, tested, and implemented new retail applications to various retail locations, established system enhancements to improve data analytics, crafted new technology “best practice” training material for Store Associates and front office staff.

Grew profit margins by addressing operational inefficiencies, exceeding profit goals by 3% with an increase in comparative store sales of 16%. Supervised, trained, and mentored Associate Buyers.

Optimized the distribution of merchandise by reviewing sales trends and historicals. Oversaw the budget with a consistent evaluation of weekly sales and inventory reports. Implemented automation to address poor-performing merchandise distribution processes. Consolidated data with a 360 perspective of the business to eliminate the need for senior managers to manually review sales reports.