Dr. Felicia L. Townsend is a Strategic Leader Driving Professional Development Initiatives, Community Engagement and Cross Functional Collaboration at University of Illinois at Urbana-Champaign. She possess expertise in public speaking, higher education, marketing communications, admissions, event management and 26 more skills. Colleagues describe her as "Dr. Townsend recently proved to be an amazing guest speaker at the Diversity and Inclusivity in the Workplace graduate-level public services management course that I teach at Long Island University Brooklyn. Her presentation, 'Designing for Diversity, Equity and Inclusion' gave a different perspective on how to develop DEI programs using design thinking. The result was electric. Dr. Townsend's presentation hit upon the factors that are critical to building and managing a diverse workforce. She was also generous in sharing her workplace experiences with my students. Her contribution brought life to the coursework. She also left my students with new toolsets to use as they work to reach the goals of workplace diversity in their careers." and "Felicia served as a faculty member and instructor for our accelerator for creative business owners. Her topic, Design Thinking, can be very complex but Felicia made it accessible, understandable, and even entertaining for our early stage entrepreneurs. And that wasn’t easy since she was a virtual instructor but she engaged our students although we were in two different states. They learned the basics of Design Thinking and had fun doing it. I will definitely work with Felicia again and highly recommend her as a speaker or instructor."