Felicia Roberts Email & Phone Number

Houston, TX, US

• Carry out the duties of the Assistant Dean of Office of Student Services in addition to continuing the duties of the Director of Academic Advising and Counseling
• Responsible for overall leadership and administration of the Office of Student Services
• Oversee improvements in the areas of recruitment, admissions, transfer, registration, retention, curriculum design, graduation certification, and programming
• Works closely with deans, department chairs, program directors, and other administrators to create policies and procedures for academic success and degree completion
• Serve on the College's Admissions, Health Sciences Curriculum, QEP, Accreditation, and Special Events Committees

• Oversee registration, academic standing, progression, and graduation certification for professional, transfer, and undergraduate students
• Collaborate with deans, program directors, and other divisions to strategically enhance efficiencies to policies and processes impacting academic quality and customer service
• Ensure compliance with the Texas Higher Education Coordinating Board (THECB), institutional effectiveness, and program accreditation standards
• Make data informed decisions to increase enrollment, student success, and retention through the implementation of targeted initiatives
• Streamlined degree matriculation through precise management of student records, degree plans, and academic catalog updates
• Managed co-curricular activities, promoting student engagement and fostering community partnerships

• Developed and monitored the departmental unit plans, departmental budget and expenditures, and daily operations of the Academic Advising Office, Retention Initiatives, Faculty Advising, Scholarships, New Student.
• Supervised three professional advisors, 52 faculty advisors, the Scholarship Coordinator, the Dual Enrollment Coordinator, and the Coordinator for Disability Services
• Established a comprehensive, intrusive/proactive academic and career advising program for new, continuing, transfer, and readmit students
• Utilized data to track registration patterns and make informed decisions to increase student enrollment and retention through targeted programming and implementation of policies and processes
• Served as the liaison between campus departments and neighboring institutions, coordinating course articulation agreements to ensure transferability and applicability
• Coordinated the enrollment process including recruitment, admissions, assessment, and registration for dual enrollment students

• Provided intrusive academic advising and career counseling to freshmen, sophomores, and at-risk students
• Ensured students were in compliance with TSI requirements and taking classes in alignment with their degree plan
• Provided distance advising services for traditional online students and Academic Partnership students
• Analyzed, processed, and tracked readmission requests, probation agreements, and individual approval applications
• Tracked academic progress using computer software, and served as an advocate on student intervention committees
• Collaborated with various departments to meet the needs of the students and followed up when necessary

Doctor Of Education - Edd, Developmental Education Administration

Master Of Education - Med, Counseling And Development

Bachelor Of Science - Bs, Psychology