Advised and supported employees on policy-related queries, offering expert guidance and ensuring alignment with compliance standards through tailored compliance training. Collaborated closely with internal teams to pioneer and implement successful human resources systems and processes, ensuring efficiency and alignment with organizational goals. Coordinated strategically with management to tackle long-term workforce challenges, providing expert support in areas such as training, morale enhancement, termination processes, and exit interviews.Orchestrated and streamlined cyclical processes, including performance management and engagement surveys, ensuring systematic and effective evaluation of employee performance and satisfaction.Served on advisory/planning committees, offering valuable insights and recommendations.Led front-line leader training sessions, enhancing leadership skills and promoting effective management practices within organization.Identified and addressed training needs across various levels, conducting targeted sessions for both employees and leadership, addressing skill gaps, and fostering continuous improvement.Conducted comprehensive employee surveys and interviews, evaluating engagement levels and job satisfaction, and leveraged findings to implement initiatives for improvement.Chaired and facilitated human resources roundtable meetings, fostering collaboration and knowledge-sharing among HR professionals.Spearheaded initiatives to significantly boost employee engagement survey participation, demonstrating proactive approach to gathering employee feedback and insights.Contributed to marked improvement of employee retention rates through strategic initiatives and targeted interventions.Initiated and shaped improvements in workplace culture, promoting positive and inclusive environment for all employees.

Provided strategic consultation and mediation services, addressing conflicts and promoting amicable resolutions. Independently administered and communicated grievance and disciplinary policies, ensuring fair and consistent application across organization. Composed articulate disciplinary action letters, clearly communicating consequences and expectations to involved parties. Supervised and motivated a dedicated team member while delivering impactful Employee Relations services to elevate hospital's operational excellence.Advised management and employees independently regarding their rights and responsibilities, offering expert guidance and fostering transparent and accountable workplace.Interpreted and applied relevant state, department, and agency-specific personnel policies, along with state and federal laws and regulations, and departmental directives and guidelines.Conducted training and orientation sessions, ensuring all employees were well-versed in organizational policies and legal compliance.Developed and counseled managers and supervisors on performance management plans, fostering culture of continuous improvement and accountability.

Spearheaded formation of high-performance team, aligning members with university goals. Excelled in fast-paced environment, autonomously managing high-volume transactions and customer service requests. Applied versatile HR skills in policy interpretation, recruitment, retention, and performance management. Demonstrated boundary management and discernment, negotiating effectively with leadership. Led projects addressing complex organizational challenges and strategic development needs. Developed, implemented, and evaluated efficient workforce-related systems and procedures. Resourceful problem solver, prioritizing integrity and customer service mindset. Communicated with clarity and conciseness, fostering open and transparent communication. Possessed intermediate competency in Microsoft Office tools.Led and motivated high-performing team of four HR generalists.Designed streamlined policies for service center representatives, effectively addressing employee inquiries.Ensured optimal staffing and maintained performance standards within budget constraints.Supported various HR functions, including compensation, talent management, and diversity reporting.Led internal initiatives for process and quality improvement, optimizing organizational efficiency.Developed, implemented, and validated processes/systems to enhance compliance and accuracy in job evaluation.Identified opportunities for protocol enhancements, improving the employee experience internally and with vendors.Subject matter specialist driving people-centered, equity-driven internal standards and programs.

Delivered human resources strategic, administrative and tactical initiatives addressing business needs; advised physicians and administrative leaders; developed and communicated solutions supporting unique needs of each unit; provided coaching and guidance, policy interpretation, executed programs and personnel transactions; responded to complaints, recruited for administrative vacancies, managed employee relations issues and supported compliance related matters for designated areas; advised assigned units leadership and staff on human resources organizational issues; provided a wide range of dedicated human resources support from strategic to tactical work

Resolved disputes between works and managers; investigated and evaluated union complaints or arguments to determine viability; negotiated collective bargaining agreements; coordinated grievance procedures to handle employee complaints; prepared evidence for disciplinary hearings, including preparing witnesses to testify; monitored workforce adherence to labor agreements; proposed resolutions for collective bargaining or other labor or contract negotiations