Felicia Thomas, Matd Email & Phone Number

Elk Grove Village, Illinois

Elk Grove Village, Illinois

Elk Grove Village

St. Charles, IL

Supported small and large-scale local and global technology training.Collaborated with local and global teams to ensure successful delivery of trainings totaling over $1 million.Administered a wide range of logistical roles dependent on program design, need and level of support required; venue and contract procurement, coordinate faculty, room requirements.

Greater Chicago Area

• Maintains Help Desk and support 300 internal staff and field sales end-users in the use of Forge (Blacksmith).
• Oversaw the management and ongoing maintenance of the Sales Wallet and Sales Toolkit Content Management Systems.
• Led coordination of content publishing; Created, edited, and posted content assets.
• Developed and delivered virtual training tutorials for Spark Reporting Tool.

Arlington Heights, IL

• Training and ongoing support of the Forge (Blacksmith) Trade Finance System and Heinz Sales Academy (Learning Management System) for over 300 internal staff and Field Sales end-users.
• Managed the Help Desk activities by providing end-user guidance, and prioritization of open cases.
• Designed training reference materials such as job aids to facilitate application knowledge transfer.
• Troubleshoot system issues and errors; Maintained user profile database and application settings… Show more
• Troubleshoot system issues and errors; Maintained user profile database and application settings to ensure compliance with organizational governance practices. Show less

Greater Chicago Area

• Provided CRM training for the central zone sales staff, which resulted in 10% increase in business opportunities and cases sold from prior year.
• Partnered with management team and in-house subject matter experts (SME’s) at a variety of levels to identify and address training needs for new hiring on-boarding, ongoing skill development and any other corresponding.
• Facilitated face-to-face and virtual training sessions to enhance knowledge base of sales team for a variety of… Show more
• Facilitated face-to-face and virtual training sessions to enhance knowledge base of sales team for a variety of systems.
• Collaborated with administrative colleagues and internal staff in a variety of business initiatives, reporting and projects.
• Managed, organized and prioritized daily office functions; answering phones, mail distribution and package shipping, greeting guests, utilization of office equipment, system upgrades, and training sales team on new.

Greater Chicago Area

• Managed a team of eight Customer Service personnel, supporting national sales force and customers; processing orders, open orders, and special orders for the dessert and appetizer line of products
• Assisted in updating Customer Service Operation training manuals for Horsd’oeuvres University in collaboration with customer service manager
• Trained and mentored all new customer service representatives for the department
• Performed BPCS system testing to ensure program efficiency.