Within my role, I am currently helping to manage a National contract - writing their curriculum and taking their workforce through the Trade Supply standard.I have helped to manage the on boarding processes, delivery time table and arranging staff to run the individual cohorts.I liaise closely with the employer, ensuring their needs are met and feedback to them with suggestions of improvement.Prior to Covid I was working with multiple contracts and qualifications across the UK.

My duties here include:• Managing a caseload of 40+ learners• Delivering qualifications including: Functional Skills, Hospitality Supervision and Leadership, Customer Service, Team Leading, Business Admin, Food and Beverage service.• I deliver both Framework and Standards qualifications• Apprentice recruitment• Liaising with employers

I have recently been tasked to work on the CWP contract, here I have been liaising with G4S and local JCP's.Working with customers who have been unemployed for 2+ years, conducting meetings to ascertain support level needed and to identify any barriers that need to be overcome.Supporting with finding work placements, conducting reviews and in work support.Holding job search and training sessions to help with job entry rates.As a Tutor it is my responsibility to deliver accredited training to cohorts of learners in ICT, Customer Service, Employability and Hospitality.I also advise which means I can help my caseload of customers back into work or move closer to the job market.

As a WorkChoice Advisor I managed caseloads in Boston, Spalding and Stamford.Working with who were disabled or disadvantaged to give them training, support and to help them back into work / to become closer to the job market.I also approached employers on the behalf of our customers to source hidden vacancies and to advise of applications that had been made.

Pearson in Practice – Learner Liaison ManagerDue to my previous hard work within the company and a re-structure of the business I was rewarded with a promotion.Working as a Learner Liaison Team Leader my duties are:• Managing a team of 4 staff• Coordinating training for my team and other staff members• PR’s with current team.• Booking in shadow days to support my team out in the field.• Signing off expenses.• Writing and signing off job descriptions.• Interviewing for new vacancies.• Provide support to learners on programme with person issues and helping tutors with their training.• Training new members of staff.• Holding monthly meetings for my team.• Reporting to my line manager on issues within our sector.• Complying to SOPs as guidelines as stated by OFSTED and SFA.• Working with the sales team to fill vacancies in a timely manner.• Organising events to support learners on programme, such as reward evenings, forums etc.• Champion for Equality and Diversity and Safeguarding within the business.• I will also help and support my team with many of the duties from my previous role.

Working as a Learner Liaison Officer my duties were:• Work along side my line manager to define the role of the Learner Liaison Officer.• Produce documentation and procedures for candidate interviews.• Assist the Learner Services Team with the Induction of learners and also to cover the office when needed.• Completing Induction paperwork to a high standard.• Work alongside the sales team to ensure vacancies are advertised and completed within a timely manner.• Meeting with candidates prior to interviews to fully prepare them, and then supporting them after the interview, whether they have been successful or not.• Liaising with NAS, Connexions and JCP to advertise job roles and utilise their facilities.• Maintain employer relationships • Maintain Learner support throughout the duration of their qualification.• National travel, and co-ordinating my own diary.• Supporting the training of a colleague.• Taking account for my own CPD within the business.

Working as an Employment Support Officer my duties were:• Sourcing Apprenticeship vacancies through marketing employers.• Finding suitable candidates for apprenticeship vacancies and interviewing them.• Preparing candidates for employer interviews, helping with CV writing etc• Reporting to the RSM with my progress on a monthly basis.• Liaising with organisations such as Connexions and Job Centres to promote our services to 16-18 year olds.• Attending careers events to promote JHP to both employers and potential learners.• Arranging suitable advertising to attract candidates to the apprenticeship positions• Setting up the Access to Apprenticeships (A2A) programme in Lincolnshire, sourcing both willing employers and candidates.• With the demise of Connexions service in Lincolnshire, finding other partnerships to work with to gain referrals.

•Conforming to company standards, KPI’s and procedures. •Being up to date with current Government funding •Making sure that I understood every qualification available, what it in entails and which candidates the qualification will be suitable for. •Filling out government funding forms both by hand and electronically to ensure the correct funding is drawn for the learner. •Ensuring there is a smooth hand over to the Assessor, so that they have a complete learner file with assessments, on site health and safety is completed along with a skill scan, and verbal comments from both the learner and employer stating their consent to starting the qualification, previous experiences and the amount of support the learner will receive.•Marketing for new starts, both within new and existing sites. •Calling potential leads within 48 hours and having them booked in as soon as possible. During this call I will also have to ascertain that the candidate is suitable for funding and that the employer is happy with the appointment.•Compiling reports on a weekly and monthly basis to send to my manager, listing all potential starts and keeping her informed on how many starts I have done to date.•Accounting for any starts that do not go ahead or any ‘drop outs’ once signed up.•Ensuring that I set my diary in the most efficient was as possible, so that I try and make appointments in the same areas on set days, or if I have cancellations to try and fill in the gaps with other appointments.•Completing and uploading starts as soon as I get home or to the office, ensuring that they are completed to company standards. On my last audit I scored 100% but have stood at 98% since I started with the company.Because of my consistent audit scores and knowledge of the qualifications I was asked to train two new members of staff after being with the company less than a year. I since assisted with interviews with new members of staff.

Duties included:• Dealing with customer complaints and queries. • Manning a busy switchboard single handed and assisting the salesmen with their sales and hand over paperwork.• Preparing reports for the CEO and filtering his calls.• Franking post, Photocopying and general office duties.

Duties included:• Opening and closing the bar and kitchen areas• Cashing up and banking• Organising building work being carried out on the Pub• Meeting with suppliers arranging contracts• Interviewing and hiring staff, staff appraisals and dismissals.• Co-ordinating staff holidays, Rotas and sick cover.• Processing and issuing staff wages.• Catering and setting up for functions.• Organising functions and theme nights as well as organising the entertainment.• Cooking meals and serving food.• Supervising the cleaning of the pub.• Main Key holder for the pub.

Duties Included:• Looking after existing accounts and their marketing.• Searching for new clients.• Taking part in team activities.• Piloting a new scheme for the company and helping with all the admin for the project.• Assisting with taking payments.

I started at the Hotel as a telephonist but I quickly aspired to gain more knowledge of the hotel industry and when a full time position became available I was promoted to a Receptionist. During my time on Reception I was responsible for taking payments and cashing up, placing and taking in money orders. As a receptionist I also assisted the Reservations department with room bookings and up selling when they were not available.I really enjoyed the sales aspect of Reservations and so when a job became available the manager employed me there straight away. Here I was responsible for taking incoming calls for room bookings and queries, as well as organising small golfing breaks, spa breaks and wedding room reservations. Up selling was a bit part of the job, we also took card payments, processed cheque payments and sending out correspondence. When the Reservations manager left, I was asked to take charge of the small team, sorting out rotas, wages and complaints. I was also put on a management course by the Revenue manager.In December 2007 all ‘in house’ Reservation teams were made redundant and I was asked to take over a newly created position of the Resort Desk, here my challenge was to contact all guests that had booked and up sell rooms, champagne, golf, beauty etc. During my time on the Resort Desk I took it from strength to strength, On average taking in on average an extra £7,000 a week just in up sells.Although I then had some other roles within the Hotel, but the last role I had before leaving was Wedding and Special Events Sales Exec. I was responsible for meeting clients to discuss their functions and requirements, booking them in and then co-ordinating the event right to the last day. During my functions I would usually stay late to help supervise the function staff. Although only in this role for a few months I managed to take over £300k worth of business for the Hotel, achieving all my sales targets and heavily contributing to the sales team targets.

Duties Included:• Filing paperwork that had not been touched for two years.• Photocopying.• Sending out mail shots.• Answering the phones.• Making tea and coffee at break times.• Assisting in the bridal shop on a Saturday.• Stock taking and order picking.