Reconciles nightly finances and reports.Balance credit card transactions and settle cash drawers with an unwavering record of 100% accuracyExamined prior shift reports and ensured daily revenue documentation was accurate; investigated andresolved discrepancies when necessaryAided in provided proper documentation for chargebacksHandle all aspects of the hotel front desk during overnight hours, including answering the telephoneand emails, greeting new visitors, and assisting in-house guests with check-outs and other needsManaged hotel operations during overnight hours in a hotel with over 300 guest roomsConfirmed important personal and payment information for compliance with security and payment cardindustry standards.Kept accounts in balance and ran daily reports to verify totals.

Balanced guest folio accountsVerified credit acceptance by reviewing and recording driver’s license number; and operating credit cardauthorization systems.Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriatefollow-up as necessary.Verifying that all revenue and expenses were claimedInvestigated auditing discrepancies by reconciling cash drop and credit card transactions.Used internal software to process reservations, check-ins and check-outsLiaised with housekeeping and maintenance staff to address requests and complaints made by guests.