Felicity Brice Email & Phone Number

Australia

Canberra, Australian Capital Territory, Australia

Brisbane, Queensland, Australia

Brisbane, Australia

• Provided a high level of critical support to channels in the building.
• Assisted with strengthening business development and sales capability.
• Responsible and accountable for the onboarding leadership process.
• Developed and implemented frameworks for training programs.
• Prepared and facilitated workshops and teleconferences providing updates and support on changed to systems and procedure.
• Oversaw and managed employees’ skills development and training.

Newstead, Queensland, Australia

• Responsible for Tier 2 System Support.
• Liaised effectively with Team Leaders.
• Provided a high level of service and care to stakeholders.
• Oversaw, reviewed and updated lending procedures and policies.
• Provided phone support to managers and lenders when required.
• Prepare and accountable for various reporting, audit reports and operational reports

Brisbane, Australia

Brisbane, Australia

• Accurately processed and administered contracts and documents.
• Assisted in carefully monitoring and tracking any financial hardship and collection actions.
• Conducted internal auditing on Lending files when required.
• Ensured the Bank was compliant and following set policy and procedures.
• Responsible for monitoring and reporting on the lending process.
• Accurately Input data into the system.