Felicity Brice Email & Phone Number

Australia

Canberra, Australian Capital Territory, Australia

Brisbane, Queensland, Australia

Brisbane, Australia

• Provided a high level of critical support to channels in the building. • Assisted with strengthening business development and sales capability. • Responsible and accountable for the onboarding leadership process. • Developed and implemented frameworks for training programs. • Prepared and facilitated workshops and teleconferences providing updates and support on changed to systems and procedure. • Oversaw and managed employees’ skills development and training. • Created and developed the online support page for staff • Provided a high level of phone support to all employees via the internal network. • Supported the project team with the development of eLearning Simulations. • Provided support to new employees after they had completed their training. • Conducted thorough weekly/monthly/annual procedure reviews. • Ensured new employees had systems access and all necessary IT knowledge. • Assisted in preparing and delivering the Regulatory and Governing quarterly and annual reports

Newstead, Queensland, Australia

• Responsible for Tier 2 System Support. • Liaised effectively with Team Leaders. • Provided a high level of service and care to stakeholders. • Oversaw, reviewed and updated lending procedures and policies. • Provided phone support to managers and lenders when required. • Prepare and accountable for various reporting, audit reports and operational reports • Provided training to all employees on new systems and procedures.

Brisbane, Australia

Brisbane, Australia

• Accurately processed and administered contracts and documents. • Assisted in carefully monitoring and tracking any financial hardship and collection actions. • Conducted internal auditing on Lending files when required. • Ensured the Bank was compliant and following set policy and procedures. • Responsible for monitoring and reporting on the lending process. • Accurately Input data into the system. • Handled all internal and external enquiries with a high level of professionalism. • Worked under pressure with minimal supervision. • Provided a high level of customer service when answering all inbound calls and providing information.