Felicity Harris

Felicity Harris Email and Phone Number

Customer Communication and Experience Lead @ Westpac Group
Saint Ives, NSW, AU
Felicity Harris's Location
St Ives, New South Wales, Australia, Australia
About Felicity Harris

I am an experienced, well-rounded marketer, with a personal drive and calm approach that gets the best of my team and stakeholders to deliver great results. I began my career in direct and digital agencies, moving into brand and through-the line, before migrating to client-side marketing. I have both strong B2C and B2B experience across all channels and have worked in a broad range of categories including Consumer Electronics, Telco, Finance, Property, Home Entertainment, Insurance, Pharmaceutical, Not-for-Profit and more. I am an insight led, customer centric marketer – always working to cut the jargon, tap into our benefits, and engage with marketing comms. I wear many hats and lead marketing teams that get the job done. I bring 360 degree thinking, structure and process to work out how to make ideas happen, learn and optimise over time. I am dedicated, pragmatic and calm in my nature, and work well with all personality types to ensure my team delivers on time, with excellence. I enjoy variety in my role and enjoy nothing more than seeing a brilliant integrated campaign come to life and understanding its impact.

Felicity Harris's Current Company Details
Westpac Group

Westpac Group

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Customer Communication and Experience Lead
Saint Ives, NSW, AU
Employees:
14880
Felicity Harris Work Experience Details
  • Westpac Group
    Customer Communication And Experience Lead
    Westpac Group
    Saint Ives, Nsw, Au
  • Westpac Group
    Integrated Customer Marketing Lead
    Westpac Group Nov 2023 - Present
    Sydney, New South Wales, Au
  • Samsung Australia
    Senior Marketing Manager - Display And Memory Solutions
    Samsung Australia Dec 2020 - Oct 2023
    Sydney, Australia, Au
    I head up the diverse B2B and B2C Digital Display, Monitor and Memory Solutions marketing team at Samsung. We have taken Samsung to #1 Display M/S, developing a brand new B2B brand identity, showroom, sales tools, vertical market campaigns and industry event activations. Our Monitor business has grown 20% yoy, predominantly driven by our Smart Monitor and Gaming lifestyle campaigns. Samsung holds #1 M/S for Memory, where my team has developed a series of gaming activations and partnerships, always-on digital campaigns and redesigned the Instore experience.
  • Samsung Australia
    Senior Brand Manager - Tv/Av
    Samsung Australia Feb 2020 - Dec 2020
    Sydney, Australia, Au
    I was responsible for the end-to-end marketing of all product launches and campaigns, increasing revenue by 20% - focusing on premium lifestyle ranges, screen upsize and accessory attachment sales initiatives. I managed our AFL marketing partnership, drove efficiencies with an always-on digital media program and enhanced loyalty and cross sell through a new post purchase CRM program.
  • Samsung Australia
    Brand Manager - Home Appliances
    Samsung Australia Apr 2017 - Feb 2020
    Sydney, Australia, Au
    I was responsible for all marketing communication across our washing machine and vacuum ranges, including strategic planning and campaign development across digital, SEM, CRM, PR, POS, events and partnership content. Samsung is a fast-paced, profit-driven global organisation which requires strong stakeholder management, head office negotiation, agile budget management, adaptive strategic thinking and strength in character.
  • Samsung Australia
    Trade Marketing Manager - Home Appliances
    Samsung Australia Jun 2016 - Apr 2017
    Sydney, Australia, Au
    I managed the CoOp budget, promotions, marketing campaigns and Instore POS into the Retailer environment. I worked with Sales Managers and Retailers to drive up our instore SOV and ensure brand integrity and mutually beneficial outcomes in CoOp campaigns. I developed trade marketing tracking reports driving initiatives for the Sales and Marcomms teams. I was instrumental in the progression from traditional catalogue-based CoOp marketing to an integrated presence much stronger in digital.
  • Clemenger Bbdo
    Senior Account Director
    Clemenger Bbdo Nov 2008 - May 2016
    Australia, Au
    Clients: Visa, Telstra GES, Stockland, Legacy Australia, Foxtel, MLC, The Heart Foundation, Vodafone.I managed teams of up to 4 people across this broad range of clients and categories developing creative strategies and campaigns across all marketing channels.
  • Clemenger Proximity
    Account Director
    Clemenger Proximity Jul 2006 - Nov 2008
    Clients: HBA Health Insurance, Allianz Car and Home Insurance, Johnson & Johnson, St Vincent de Paul Society, Yahoo! Search Marketing, Optifast Weight Loss Program and Healthwise Breakfast Cereals. I managed two team members and was responsible for delivering strategic insight and creative solutions to hit the numbers and drive ATL integration across these accounts.
  • Clemenger Proximity
    Senior Account Manager
    Clemenger Proximity Jul 2005 - Feb 2006
    Clients: HBA Health Insurance, Allianz.
  • Pilgrim Communications
    Account Manager
    Pilgrim Communications Apr 2004 - May 2005
    Clients: Gloria Jean's Coffees, Greenpeace, Leukaemia Foundation, CareFlight, Asthma Foundation. Produced acquisition, retention and fundraising campaigns, raising much needed funds for these worthy causes. We also built and managed the World's Greatest Shave website before many charities were in this space. Gloria Jean's was, on the other hand, a strong retail and trade advertising client.

Felicity Harris Education Details

  • Agsm @ Unsw Business School
    Agsm @ Unsw Business School
    Future Marketer Program
  • Adma Certificate
    Adma Certificate
  • University Of Canberra
    University Of Canberra
    Advertising And Marketing

Frequently Asked Questions about Felicity Harris

What company does Felicity Harris work for?

Felicity Harris works for Westpac Group

What is Felicity Harris's role at the current company?

Felicity Harris's current role is Customer Communication and Experience Lead.

What schools did Felicity Harris attend?

Felicity Harris attended Agsm @ Unsw Business School, Adma Certificate, University Of Canberra.

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