- Responsible for the national face-to-face program which is comprised of 200+ staff in 12 cities across the US- Acquisition of approx 40K new and lapsed donors annually - In 2 years, expanded our door-to-door canvassing program from 18% of our program to 56%- Managed the national team to a 3% decrease in monthly attrition for our canvass-acquired donors

● Management and cultivation of client relationships as primary point of contact with charity partners (e.g. Children International, Plan USA or Oxfam America). Annually negotiating budgets ranging from $300K - $11M. ● Yielded an increase in gross revenue by 20% ($120K) within the first month, and improved to 30% ($200K) per month by month three after collaboratively designing and implementing a client-facing, tablet-based donor acquisition program. ● Direct oversight of the digital donor acquisition platform and backend datastream which manages an average of 2,500 new donors each month.● Member of the Senior Management Team responsible for budget development and strategic planning for our domestic and international fundraising offices, reporting to the Board of Directors. ● Management and collaboration with our charity partner for the opening of DialogueDirect’s first international fundraising office in Guadalajara, Mexico with later expansion into Mexico City. ● Organization and supervision of international charity field office tours for staff to synergize their fundraising efforts. ● Management of sponsor database to create receivable invoices and internal financial analysis. ● Coordination with the social media team to ensure optimum synthesis of client and company branding guidelines. ● Engagement with local business associations and public entities to penetrate new markets and maximize the efficacy of campaigns in existing locations. ● Development and facilitation of the first international operations training event. ● Acting Manager of local Campaign Administrators in ten cities nationwide, overseeing their work as administrators.

● Coordinated with the Operations department for the opening of all new campaign offices.● Provided fundraising campaigns in 10 markets with operational direction relating to client charity programs.● Proofed new contracts with our charity partners● Established and implemented revisions for existing charity partners.● Proofing and updating campaign materials for content and proper adherence to charity branding specifications● Kept apprised of all program changes or updates with our charity partners.● Maintained and tracked proper assignment of sponsor children to their appropriate donors.● Oversaw the processing of donor data through our processing vendor to ensure expedited transmission of accurate data to charity partners.● Set up brand and field operations-focused training sessions by our charity partners for all of our campaign offices.● Fielded feedback on our fundraising efforts and provided responses from the operations team.

● Acquired and renewed charitable solicitation permits on behalf of the company and its employees on a state and city level for 10 different markets and surrounding locations.● Maintained contact with state and local licensing bodies.● Apprised our compliance lawyers of any and all licensing updates.● Researched new locations for fundraising sites based on operations and charity recommendations.

● Community health outreach – paired up with businesses in the community, such as health food restaurants, to contribute to the improved health of our clients and expand our client base. ● Hired and trained floor staff based on the health initiatives received from the corporate office.● Resolved conflict with members including maintenance and facility issues, group fitness schedules, membership cancellations and freezes, and general customer support. ● Managing staff and staff issues ranging from payroll and pay adjustments to vacation and scheduling conflicts. ● Completed daily production reports detailing sales achievements and budget tracking across the personal training, general fitness and membership sales departments.