Felicity Brand Email & Phone Number

Working remote and asynchronous, I edit and write a range of technical content like articles, blog posts, tutorials and guides, web pages, social messages and books.• Perform a range of editing for writers (and non-writers) from across the globe; including developmental and structural editing, copyediting, and proofreading.• Work with non-native speakers and people who don’t identify as writers. • Quickly grasp context and understand complex technical topics at a high level.•… Show more Working remote and asynchronous, I edit and write a range of technical content like articles, blog posts, tutorials and guides, web pages, social messages and books.• Perform a range of editing for writers (and non-writers) from across the globe; including developmental and structural editing, copyediting, and proofreading.• Work with non-native speakers and people who don’t identify as writers. • Quickly grasp context and understand complex technical topics at a high level.• Provide feedback and guidance to help educate writers, as well as directly edit writing for clarity and readability.• Talk about writing and editing on the OSP podcast: Communicate, Connect, Grow. Show less

Working in the UX Team, I created user assistance material for NVivo for Mac and Windows (desktop), and our new product, Interpris (browser-based). • I wrote online help, created videos and in-app tutorials, and provided UI text and microcopy.• We incorporated UX principles into the documentation to validate decision-making for our docs: we conducted user-testing on our content, gathered feedback and measured its performance.• In this role I learned Git, and we used Flare with a… Show more Working in the UX Team, I created user assistance material for NVivo for Mac and Windows (desktop), and our new product, Interpris (browser-based). • I wrote online help, created videos and in-app tutorials, and provided UI text and microcopy.• We incorporated UX principles into the documentation to validate decision-making for our docs: we conducted user-testing on our content, gathered feedback and measured its performance.• In this role I learned Git, and we used Flare with a docs-as-code workflow. Show less

Melbourne, Australia

In the Windows Team, I worked as the sole technical writer in a cross-functional team of product managers, developers, and testers creating NVivo for Windows—qualitative data analysis and research desktop software.• I wrote online Help in Flare, created video tutorials with Camtasia and produced user guides in various forms. • I consulted on usability issues and contributed to UI designs. • I wrote microcopy and UI text in the form of application labels, tooltips and messages. •… Show more In the Windows Team, I worked as the sole technical writer in a cross-functional team of product managers, developers, and testers creating NVivo for Windows—qualitative data analysis and research desktop software.• I wrote online Help in Flare, created video tutorials with Camtasia and produced user guides in various forms. • I consulted on usability issues and contributed to UI designs. • I wrote microcopy and UI text in the form of application labels, tooltips and messages. • We translated our content into various languages using machines and humans.• We followed Agile methodology, working in 3 week sprints with a showcase and retro at the end of each. I really miss this role working with talented and dedicated people who cared about the software we were producing. Show less

Melbourne, Australia

Working with another technical writer, I standardised the work instructions for AHPRA staff to register health practitioners in Australia. My role involved migrating Word content into RoboHelp, and generating HTML5 webhelp output - to be delivered via the intranet.This role involved:• setting up the RoboHelp project from scratch• establishing an information architecture• designing the CSS and screen layout• creating and adhering to a style guide• liaising with SMEs and… Show more Working with another technical writer, I standardised the work instructions for AHPRA staff to register health practitioners in Australia. My role involved migrating Word content into RoboHelp, and generating HTML5 webhelp output - to be delivered via the intranet.This role involved:• setting up the RoboHelp project from scratch• establishing an information architecture• designing the CSS and screen layout• creating and adhering to a style guide• liaising with SMEs and soliciting feedback from users Show less

Melbourne, Australia

Working in the Product Communication Team, this role involved writing online Help and work instructions for our trading software as well as ad-hoc project initiatives that serviced the company as a whole, including website management and client engagement.This role gave me experience writing technical and marketing content including Help, product brochures, implementation guides, web content, media releases, whitepapers, surveys and external client emails. The role required a working… Show more Working in the Product Communication Team, this role involved writing online Help and work instructions for our trading software as well as ad-hoc project initiatives that serviced the company as a whole, including website management and client engagement.This role gave me experience writing technical and marketing content including Help, product brochures, implementation guides, web content, media releases, whitepapers, surveys and external client emails. The role required a working knowledge of Information Design, HTML, CSS and SEO principles.Special Projects• Create microsite to host videos and factsheets for product initiatives• Create suite of instructional design videos for software training• Implement new corporate website (suite of 8 regional sites) • Acting Documentation Manager (Sept 2012 – Jan 2013)• Migrate Help content from Adobe RoboHelp to Madcap Flare• Convert Help output from .chm format to HTML5• Format and send external client emails (product releases, market updates, event invitations, Christmas messages)• Update Wikipedia and Linked In corporate pages Show less

Melbourne, Australia

Working in the Technology business unit, this was a pure BA role working on projects implementing new system functionality to support business initiatives. I was responsible for gathering, analysing and documenting business requirements, as well as performing system testing. There was a strong element of stakeholder management in this position. I was required to peer review and edit technical documents produced by other business analysts and developers. I was fortunate in this role to work… Show more Working in the Technology business unit, this was a pure BA role working on projects implementing new system functionality to support business initiatives. I was responsible for gathering, analysing and documenting business requirements, as well as performing system testing. There was a strong element of stakeholder management in this position. I was required to peer review and edit technical documents produced by other business analysts and developers. I was fortunate in this role to work closely with the user interaction team and gain exposure to web design and usability principles. Show less

Melbourne, Australia

In the Ad Production Development and Support Team, I was responsible for reviewing proposed system changes to minimise negative impacts on the Ad and Book production systems. I devised test strategies, wrote test plans and conducted system testing. I also produced how-to guides and technical documentation for business users and other development analysts.

Edinburgh

In this contract role I established and documented a new process for the business to produce their annual member reports. The role involved delegating tasks and supervising staff to clear a backlog of work.

Edinburgh, United Kingdom

This contract with Scottish Equitable was a data cleanse project to ensure compatibility of legacy data with a new claims processing system. The role involved data analysis, process mapping, documenting new procedures and the subsequent training of staff.

Brisbane, Australia

This position required involvement across the system development lifecycle. My responsibilities included liaising between the business users and IT, documenting user requirements, coordinating user acceptance testing and conducting post-implementation reviews after each quarterly system release. The role demanded exemplary organisation and communication skills.

Post Graduate Diploma, Technical Communication

Bachelor Arts, English Double Major