Felicity Francis Email & Phone Number

Lucas, Victoria, Australia

Ballarat, Victoria, Australia

Youth Suicide Prevention Project

Ballarat, Victoria, Australia

Assisting people with barriers to employment find workWorking with businesses to change the way they employ staff and procure goods/servicesReport writing, including government financial acquittalsDeveloping collaborative partnerships with a complex range of stakeholders

Ballarat, Victoria, Australia

Event Coordination for the Ballarat Chamber of Commerce.

Ballarat, Australia

• Monitored group mailboxes for lighting outages reported by the public and raised the fault into the Powercor maintenance system for repair• Liaised with fault repair crews to ensure outages were repaired on time, meeting service level agreements• Responsible for coding, reconciling, approving and processing monthly contractor invoices, within SAP and manually in MS Excel• Raised Plant Maintenance orders and processed stock orders in SAP for faults in progress

London, United Kingdom

• Provided customers with information on products and services provided, arranged customer orders and liaised with delivery drivers to ensure goods were delivered, collected and shipped• Solely responsible for managing the DHL airfreight contract - involved building a strong client base, processing orders and following orders through to international delivery• Ran weekly and monthly sales reports submitted to management • Required to keep informed on current customs import regulations for various countries • Processed customs documentation and ensured all required supporting documentation was provided

Ballarat, Australia

• Assisted Project Manages with cross checking required documentation for new contract registrations • Pioneered the BOnD Centralisation Process – involved writing and implementing a new business wide process. Including composing and running reporting in Microsoft Excel. • Responsible for processing monthly customer billing and following up on absent invoices• Processed stock orders for hardware, software and services through BonD and Quickforms• Provided ad-hoc project support to Project Managers

Ballarat, Australia

• Telephone assistance to all clients with a range of computer issues• Actioning of client’s emails and engaging technicians when major problems appear• Windows and Citrix environments are among the many different tools used

Ballarat, Australia

• Ensured all customers received courteous and prompt customer service• Accurately processed financial transactions using computerized cash register• Responsible for supervising and assisting in lay-away and returns departments• Operated the main switchboard and was first point of contact at store reception deskAchievements:• Received a certificate of excellence in recognition of outstanding customer service