Felicity Georgakopoulos Email & Phone Number

Melbourne, Vic, Au

Melbourne, Vic, Au

With over 25 years experience in the technology sector successfully leading large corporate business and digital transformation and strategy teams and programs Felicity is the Managing Director and Founder of FDG Consulting.FDG consultants provide EXPERT BUSINESS & DIGITAL TRANSFORMATION DESIGN & DELIVERY, OUTCOME DRIVEN CONSULTANCY, STRATEGIC CHANGE MANAGEMENT & HIGH PERFORMANCE PROGRAMS for medium to large corporations. ⭐️ FDG Talent & Technology Practice (Tech & Transformation): Talent Acquisition and placement of our consultants for a wide variety of technology, program / project delivery, transformation and change management roles for our client transformations - Developers, AWS / Azure Cloud Engineers, Solution Architects, Agile PMs, POs, Delivery Leads, Scrum Masters, Agile Coaches, Business / Process Analysts, Change Managers, Program Managers, Transformation Strategists, Testers, PMO / Operational roles⭐️ Strategic Change & Transformation Consultancy:Strategic Change Management - human centred, Agile & Tech Delivery Models, Business Transformation, Operating Models and Organisational Design, High Performance Strategies and Programs supporting digital adoption.⭐️ Spirited Success - High Performance Coaching & Programs: Capability uplift on mindset, team culture, grounded well-being & agile ways of working. Our number 1 priority is care for our clients and people. FDG Consultants & Felicity are currently engaged across multiple projects in the Banking, Telecommunications, Technology and Sporting industries (some end client engagements: NAB, Football Australia, Optus, Team Global Express - Toll, AFG, Victoria University, Curtin University, Department of Transport & Planning Vic)http://www.fdgconsulting.com.au

Melbourne, Vic, Au

Delivering inspiring strategic change management and transformation approaches supporting Versent end clients achieve and embed a culture change towards digital, engage and ignite people and customers in the change process and maximise adoption of new digital solutions and technologies. Versent is an Australian-born technology consultancy powering cloud-native businesses and are focused on architecting, building & operating cloud-native applications, data streams, platforms and services,

Sydney, Nsw, Au

Accountable for leading the successful delivery and impediment management of a $90M IT delivery portfolio across 80+ initiatives. This portfolio delivered Telstra’s strategic reduction in product offerings from over 1000 to 20 plans in market and enhancing digital experiences as part of Telstra’s T22 Strategy.Successfully implemented Agile Scrum ways of working across the portfolio, uplifted people capability in Agility, delivery portfolio transparency and performance and reduced cost through the implementation of organizational model / structure and process changes.

Sydney, Nsw, Au

Senior leadership across multiple IT teams setting the direction and strategy for best practice Transformational Strategic Roadmaps defining Operating Models, Culture and Capability Uplift Programs, Workforce Strategy, Agile model implementation & Ways of Working and optimum portfolio and business performance across IT & Digital Solutions (IT&DS), Digital Markets. This large scale Technology portfolio serviced Telstra’s Functional Units - Customer Service Management (Field Technician Workforce), Products, Media and Marketing, Networks businesses and the Digitisation Program at Telstra.Achieved a ~$15M in cost reduction over a two year period with a metrics driven business model which implemented an incremental shift in culture, leadership, accountability and Agile ways of working.Stood up and led the PMO, business performance metrics and reporting and implemented workforce management solutions to manage capability and capacity. Successfully led the change and communications program for Digital Markets and was a key speaker at large scale employee events.Direct line management of ~200 vendor resources in a pooled model across IT.Managed $11M operating expense and oversaw the Digital Markets $200M capital portfolio ensuring financial commitments are achieved.

Sydney, Nsw, Au

Led the design and implementation of business delivery and change management strategies for large scale IT programs of work as part of the technology pillar of the Future Ways of Working (FWOW) program impacting change across 40,000 employees.Created and led cross functional virtual teams (developers, product owners, Business Unit representatives, Corporate Relations, legal, security) across a matrix environment to lead the successful business implementation and the enterprise adoption of CYOD (Staff Connect Mobile Plan), BYOD, new Microsoft technologies (Office 365, Skype), DocuSign, intranet upgrades, corporate Wi-Fi, Video Conferencing, Cloud Collaboration tools and enterprise mobility applications.

Sydney, Nsw, Au

Integral role in designing the multi-year vision strategic roadmaps articulating the Next Generation Workspace for all Telstra employees enterprise wide. The program focused on new digital collaboration technologies such as desktop MS Office refreshes, exec at home tools, introduction of yammer as the enterprise social business tool, hardware updates (e.g. lightweight laptops)• Established a set of frameworks to deploy and adopt the next generation workspace across the enterprise – governance structures, tools, templates and processes to support the program initiatives.• Led the Change and Communications Program to drive the transition to new ways of working.

Sydney, Nsw, Au

Managed a team of highly skilled business analysts remediating IT system issues impacting customers within the IT Transformation environment, resulting in a large reduction of customer complaints and future incidents.

Sydney, Nsw, Au

As part of the IT Transformation program, accountable for leading the design, integration and automation of strategic IT Transformation communications processes related to all aspects of IT system incidents and customer communication requirements. Positive contribution to customer satisfaction through the development and distribution of external customer communications in response to over 2500 issues affecting customers as a result of system incidents.

Sydney, Nsw, Au

Successfully led the change journey of Telstra’s largest and most ambitious end-to-end IT transformation program from large-scale pilot to production impacting 40,000 plus staff members.Responsible for designing and effectively delivering the internal and external change strategy for Telstra’s IT Transformation Pilot Project in a highly sensitive communications environment.Led virtual teams across the business to collaborate on the development of change impact assessments, business impact assessments, training needs analysis, detailed stakeholder analysis and targeted action planning and change readiness assessments.Created engaging, high quality communications across multiple channels – intranet, video, newsletters, briefings, large scale events.Built and supported the change champion network implemented to support staff through the transition.Collaborating with senior HR advisors, led the HR component of the IT Transformation Pilot – development of a staff secondee model, performance measures, organisation structures, job descriptions, HR communications.

Melbourne, Victoria, Au

Provided Program Management and Strategic Change Management Consultancy to key Executives and Senior Stakeholders across Australia Post’s enterprise ‘Processing Optimization Program of Work’. Coached and uplifted capability on the use and adoption of a suite of Change Management tools and frameworks, and provided Program Management guidance to improve project scopes, business requirements and deliverables definition, and risk and issues analysis across this enterprise wide program of work.

East Melbourne, Victoria, Au

As a certified Six Sigma black belt and facilitator accountable to implement and co-lead the Six Sigma Accelerated Change for Leaders 5 day training program for over 100 Orica Executives and Leaders. The course integrated business process improvement strategies and Change Management educating and coaching leaders to mobilize and effect change across the enterprise as part of the overarching company Six Sigma Program.

Sydney, Nsw, Au

The Six Sigma Process Improvement program of work spanned across the enterprise and effected large scale organisational change and cultural shift. Successfully developed and executed the internal and external change and communications strategy and program for Six Sigma process improvement and ways of working. Drove significant cultural change with 90% of 38,000 employees impacted to adopt Six Sigma techniques in project delivery and every day work.• Developed Six Sigma capabilities matched to new job roles and supported the business units and HR to build the capabilities required along with implementing Six Sigma tools, processes and data driven thinking across the enterprise.• Strengthened people capability, knowledge and adoption of process improvement tools across the enterprise by training over 2500 Telstra employees nationally.• Managed to program budget of $10M with 18 resources in the Six Sigma enterprise Centre of Excellence.

Sydney, Nsw, Au

Managed all activities associated with the content research, development and distribution of corporate wide online news messages and media releases.Critical role in supporting the design and delivery of Telstra’s first company wide intranet.Built effective stakeholder relationships across executive levels in the business to generate content and news momentum around core strategic business areas and cultural programs for a variety of communications channels. Content development, support and fact checking for the CEO, CFO and other executive stakeholders for internal and external presentations, speeches, quotes, panel discussions.

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Bachelor Of Arts, Business, Management, Marketing, And Related Support Services