Felicity Harrison Email & Phone Number

Melbourne, Vic, Au

Melbourne, Australia

Melbourne, Australia

At LEARNflick we love to look at how people learn to do the things that they love, and apply these same methods to help people love the things that they have to learn.

Melbourne, Australia

Position OverviewIn this role, I lead the capability roll out to support SAP Customer Hierarchy and Pricing Changes. As a result of what was rolled out, Sales teams were able to continue to provide service to their customers after the implementation of system changes and back office teams were able to operate in the new environment. Additionally, business acumen around pricing was built providing the business with a stronger platform for growth.Responsibilities• Partner with business with key business stakeholders to understand capability and training requirements, conducting Training Needs Analysis and delivering a capability and training strategy for Sales; Finance, Marketing and Integrated Business Planning• Design learning pathways which will respond to the training requirements• Develop training solutions (including development of 6 eLearning modules – Articulate Studio)• Oversee the deployment of face to face and eLearning training solutions across the business• Develop and deploy communication and business education solutions throughout the life of the project• Evaluate training effectiveness

Melbourne, Australia

Employed by Ambulance Victoria to partner with internal stakeholders and external vendor to deliver capability build designed to build internal capability in Lean thinking and practices.During this time I: - partnered with the external vendor to deliver a customised training package for AV - developed and delivered accompanying change and communications plan- implemented program governance for Lean@AV- and build internal resources and templates to be used by Lean Practitioners moving forward.

Melbourne, Australia

Position Overview Provision of blended learning solutions to supply chain leaders and operatorsResponsibilities• Business Partner Supply Chain Continuous Improvement Director, Operations Directors and Manufacturing Excellence Leaders to deliver capability solutions designed to embed and sustain Lean Manufacturing principles• Identify needs and build and deliver blended learning solutions for professional and technical development within Supply Chain • Manage LMS and Instructional Design contractors to deliver business requirementsAchievements• Development of Passport to Excellence: a system to designed to measure and track individual capability against required capability throughout the Lean Manufacturing journey• Development and facilitation of process designed to determine Standard Work for Operators across Lion• Development of capability framework for Supply Chain – Supply Chain University• Development and release of Technical Development Pathway and Skills Map for Brewers

Melbourne, Australia

Leading a national team delivering learning and development solutions to Claims Assessors and UnderwritersResponsibilities• Manage national team of Learning and Development professionals• Empower, encourage and support personal and career development of team members• Engage with stakeholders to scope training requirements and recommend solutions• Conduct needs analysis and process mapping on behalf of stakeholders in order to scope business requirements• Engage external training providers to enhance learning opportunities for client group• Project manage the development and facilitation of learning and development interventions for product upgrades, systems changes and other organisational changes• Manage and facilitate the delivery of induction training and ongoing professional development to Claims Assessors, Underwriters and associated colleaguesAchievements• Developed learning pathway, providing better understanding of ongoing professional development requirements for client group enabling us to formulate service level agreements with stakeholders and scope and forecast training requirements into the future ensuring decreased speed to competency and improved quality audit results for new employees• Re development and delivery of Claims and Underwriting Career Development Model so that it could be launched across AXA and AMP teams consistently ensuring the ongoing pattern of reduced staff turnover and increased focus on capability experienced by AXA• Launched new learning management system and e-learning program to national client group, thereby increasing the span of development opportunities for client group, also delivering on efficiencies for both client group and learning and development team• Partnered with Organisational Development team to deliver a self leadership program (Investment in Excellence) across the wider organisation, a program which creates self-awareness for staff and created enormous leadership capacity across AXA.

Melbourne, Australia

Provision of learning and development solutions to Claims Assessors and UnderwritersResponsibilities• Delivery of induction training and ongoing professional development to Claims Assessors, Underwriters and associated colleagues• Engage with stakeholders to identify training requirements and recommend solutions• Work with project office to provide learning and development solutions for product upgrades, systems changes and other organisational changesAchievements• Development and launch of Claims and Underwriting Career Development Model, providing client group with a transparent process for recognising career development and reducing staff turnover by 50%• Successful delivery and facilitation of underwriting traineeship resulting in acceleration through to full qualification (a reduction from 3 years to qualification to 1 year to qualification) leading to an increased ability to service our clients and for AXA to develop new business opportunities. Personal responsibilities included project management, stakeholder management, material development, logistics management and training facilitation.