Felicity Hill-Miers Email & Phone Number

Newark-on-Trent, GB

Newport, Wales, United Kingdom

Newport, Wales, United Kingdom

- Lead the Resourcing Customer Hub Teams (Government and Met Police), handling candidate queries, complaints, FOIs, Parliamentary Questions and Service Access Requests. - P&L ownership and service management responsibility for the Resourcing Customer Hub Teams to meet or exceed KPIs/SLAs, avoiding service credits and minimising service incidents and Civil.

Nottingham, England, United Kingdom

• KEY IMPACTS
• Leading the Occupational Psychology Services team including setting the strategic direction, monitoring performance and ensuring the provision of advisory and consultancy services across aspects of assessments for the.
• Successfully transformed selection and assessment of prison officers and trainee probation officers, introducing virtual, in person assessment centres, increasing speed and volume of candidate assessment delivering.
• Conducting and overseeing of job analsyis, creating success profiles and selection processes (sifts, exercises andinterviews) from administrative grades to senior leader, including for the whole new organsiation - the.
• Introduced innovatitve, digital, automated assessments into the MoJ as a service (e.g. item-banked, randomised testing, video-based technology).
• Developed, implemented and evaluated employee selection procedures, including SJTs, assessment centre exercises (e.g. role plays, written tests) and structured interviews (behaviour and strengths-based).

• KEY IMPACTS
• Supported the development and delivery of psychological research and consultancy to the MoJ Group’s strategic, operational and tactical resourcing activities.
• Led the research, design, implementation, quality assurance and evaluation of in-house assessment solutions for online sift, face-to-face interviews and assessment centres.
• Delivered presentations to HMPPS and MoJ boards on changes to assessment frameworks and selection processes to receive business-level sign-off.
• Built systems to streamline and improve evaluation of selection processes for internally managed campaigns.
• Identified and project managed innovative technology-based assessment solutions for end-to-end volume recruitment campaigns (e.g. upwards of 100,000 applicants), to deliver predictive assessments which provide a.

• KEY IMPACTS
• Provided evidence-based, expert support and consultancy services to the RAF Recruiting and Selection Headquarters on assessment centre design including aptitude testing, interviews and situational exercises.
• Advised on the requirements, selection and training of recruiters and ambassadors from underrepresented backgrounds.
• Recognised as the Subject Matter Expert (SME) on multiple working groups including candidate attraction, recruitment and selection, policy and candidate processing; candidate relationship management and equal.
• Deputised in the absence of the Head of Psychology Department at executive level and during strategic meetings.
• Conducted Task Analysis of specialist job training, including the identification of equipment, job functions, key tasks/activities and aptitude requirements.

• KEY IMPACTS
• Advised and consulted the RAF Recruiting and Selection Headquarters on assessment centre design and training.
• Developed an organisation-specific, person-environment fit model that highlighted the key principles of selection relating to matching the right individuals to the job and organisation.
• Validated test batteries assessing candidates’ potential for training across multiple specialised job types.
• Analysed predictive power and fairness, including test predictive validity, range restriction effect on validity, meta-analysis and adverse impact.
• Developed a self-evaluation tool to enable potential applicants of an organisation to select themselves in/out of the recruitment process based on a better understanding of the organisation, training process and career.

Producing NLP profiles of Executives from manufacturing, life sciences and transport sectors.

Level 2 Certificate, Dyslexia And Other Specific Learning Difficulties, Pass

Stage 2 Qualification In Occupational Psychology

Msc, Organisational Psychology, Merit

Bsc (Hons), Psychology, 2:1