Felicity A. Marshall-Law Email & Phone Number

I manage EMCELs Sales Team at EMCEL and play an active role as part of our Senior Management Team. During my time as Sales Office Manager I have implemented an in-house training program. This ensures our new team members are given the raw materials they need in order to succeed as part of the team. Alongside the team I maintain our customer base and ensure our clients are updated during the manufacturing process. The main focus of the role is enabling the team to achieve… Show more I manage EMCELs Sales Team at EMCEL and play an active role as part of our Senior Management Team. During my time as Sales Office Manager I have implemented an in-house training program. This ensures our new team members are given the raw materials they need in order to succeed as part of the team. Alongside the team I maintain our customer base and ensure our clients are updated during the manufacturing process. The main focus of the role is enabling the team to achieve sales targets and growing EMCELs customer base. Show less

• Currently working as a Sales Executive handling air filtration enquiries, designing filter elements and units to suit various applications. EMCEL manufactures bespoke filters and therefore each filter and application is different. • I work as part of a team working towards both quarterly and annual targets. • I liaise with other departments such as Production and Accounts to ensure goods are ready to be despatched on time. If any issues arise these are discussed and resolved with our… Show more • Currently working as a Sales Executive handling air filtration enquiries, designing filter elements and units to suit various applications. EMCEL manufactures bespoke filters and therefore each filter and application is different. • I work as part of a team working towards both quarterly and annual targets. • I liaise with other departments such as Production and Accounts to ensure goods are ready to be despatched on time. If any issues arise these are discussed and resolved with our customers. • I manage the social media accounts (twitter and facebook) to promote EMCEL Filters to a wider audience and connect with our existing customers in a different way. To enable the effective use of these platforms I have taken a short course in social media for business.• I also manage the website content for EMCEL filters, editing and adding to the website to increase our SEO. • I use Opera III on a daily basis and can adapt to new operating systems quickly. Show less

Wandsworth, London

Ski Sales Specialist, VIP SKI 29th September 2014 – 17th July 2015• Worked as part of a small team selling and booking ski holidays for a high-end UK chalet company. My role involved a full range of sales and administration, from lead generation and following up enquiries through to processing bookings and handling after sales enquiries• Attention to detail was key as each booking required a number of specifics in order to ensure all guests had the correct flights, transfers and… Show more Ski Sales Specialist, VIP SKI 29th September 2014 – 17th July 2015• Worked as part of a small team selling and booking ski holidays for a high-end UK chalet company. My role involved a full range of sales and administration, from lead generation and following up enquiries through to processing bookings and handling after sales enquiries• Attention to detail was key as each booking required a number of specifics in order to ensure all guests had the correct flights, transfers and accommodation. • An excellent phone manner was required as all of our bookings were made by phone. • I used salesforce and travel-link for my day to day duties, following up quotations and booking clients. Show less

Bushcamp Manager, Bushcamp Company Ltd, 1st June – 29th July 2014• Managed a team of 8 in a bushcamp based in the South Luangwa Valley in Zambia.• Organised the day to day running of the camp, liaising with both staff on site and at the main lodge. • Hosted up to 6 guests ensuring they enjoyed their stay and overcoming any issues that arose. This included overseeing meal times and arranging activities.• Responsible for organising leave and ordering the necessary for running a… Show more Bushcamp Manager, Bushcamp Company Ltd, 1st June – 29th July 2014• Managed a team of 8 in a bushcamp based in the South Luangwa Valley in Zambia.• Organised the day to day running of the camp, liaising with both staff on site and at the main lodge. • Hosted up to 6 guests ensuring they enjoyed their stay and overcoming any issues that arose. This included overseeing meal times and arranging activities.• Responsible for organising leave and ordering the necessary for running a bushcamp including food and drinks. Show less

Sales, EMCEL Filters Ltd, 13th May 2013 – 9th May 2014• During two temporary contracts at Emcel Filters (before and after my ski season) I have worked as both a Sales Technician and a Sales Administrator. • My day to day role involved inputting and amending orders on the in-house computer system (Opera II) and communicating with our customer’s and determining which filter units/elements would be suitable. I then provided a quote for the customer and follow the process through to… Show more Sales, EMCEL Filters Ltd, 13th May 2013 – 9th May 2014• During two temporary contracts at Emcel Filters (before and after my ski season) I have worked as both a Sales Technician and a Sales Administrator. • My day to day role involved inputting and amending orders on the in-house computer system (Opera II) and communicating with our customer’s and determining which filter units/elements would be suitable. I then provided a quote for the customer and follow the process through to completion. • I have spent time working in Administration and Accounts when holiday cover was required, this involved filing, answering telephones and sorting post among other duties. Show less

Chalet Host, VIP SKI, 29th Nov – 5th May 2013• As a chalet host I ran my own 8-man chalet in Morzine, France. I prepared and cooked breakfast and a three course dinner 6 days a week, and an afternoon tea cake 7 days a week. • I was extremely organised and disciplined with time during my day to ensure I kept my chalet clean and tidy for guests. • Budget management was a key part of my role. I was given a budget to stick rigidly to which related to the number of guests I was hosting… Show more Chalet Host, VIP SKI, 29th Nov – 5th May 2013• As a chalet host I ran my own 8-man chalet in Morzine, France. I prepared and cooked breakfast and a three course dinner 6 days a week, and an afternoon tea cake 7 days a week. • I was extremely organised and disciplined with time during my day to ensure I kept my chalet clean and tidy for guests. • Budget management was a key part of my role. I was given a budget to stick rigidly to which related to the number of guests I was hosting for. I was solely in charge of chalet stock management which included adapting recipes for various dietary requirements, including children under the age of 12. Show less

Sales Administrator, EMCEL Filters Ltd, 13th July 2012 – 2nd Nov 2012

West Grinstead, Sussex

Ba (Hons) History, Modern History, 2:1

Activities and Societies: Treasurer, Drama Society, 2009-2010

Education record

Activities and Societies: Cable House Captain - 2007-2008 A Levels, Farlington School, Horsham 2001 - 2008 • Classical Civilisation (A).