Felicity Phelan Email & Phone Number

Houston, Texas, United States

• Interviewed business and nonprofit leaders about local economic conditions, noted trends, and synthesized major themes into written briefings to inform bank leadership priorities and FOMC policy decisions• Developed R code for quantitative sentiment analysis of outreach interview findings, introducing quantitative analysis to data processing pipeline for first time in project history• Queried Equifax data warehouse to prepare, model, and visualize samples of consumer credit data; identifying demographic trends in credit risk and authoring article for publication on Dallas Fed website• Produced stakeholder analysis framework using BLS employment data to identify economically significant industries and curate outreach contacts that reflect city’s diverse population

Houston, Texas, United States

• Cover variety of campus life and cultural topics for publication in weekly student newspaper; strong focus on features, profiles, and light-hearted writing• Identify potential sources within university community, then schedule, conduct, and record interviews using combination of prepared and dynamic questions• Synthesize interview materials and additional research into journalistic articles (400 - 1,200 words) consistent with AP Stylebook• Wrote two opinion pieces selected for publication separately from staff writer responsibilities

Houston, Texas, United States

• Identified and synthesized relevant sources for inclusion in literature review, interpreting statistical findings and linguistic theory to convey core meaning and relation to paper subject• Copy edited full-length manuscript for publication, evaluated journals for submission suitability, and ensured manuscript adherence to submission guidelines

Houston, Texas, United States

• Consolidated breaking macroeconomic news, commentary, and performance indicators into streamlined reports, improving supervisor’s workflow• Projected City of Houston revenues and expenditures out to 2032 using historical data and trends; copy edited resulting policy brief on budget imbalance and assessed data visualizations for clarity and accuracy• Created and analyzed time series visualizations for database of 50+ economic indicators• Evaluated transit agency reports for 15+ light rail projects to compare predicted vs. actual ridership, then conducted research to identify methodological and political reasons for discrepancies

Houston, Texas, United States

• Copy edited written pieces (3,000 - 12,000 words) for clarity and style on tight turnarounds, leveraging knowledge of international affairs, nuclear politics, and U.S.-Iran relations• Conducted literature reviews on topics including religious violence, SWANA country nuclear programs and internal politics, and U.S. foreign policy• Implemented large-scale web scraping and sentiment analysis using R to track and visualize changes in D.C. policy community views on Iran over time• Reported research findings through annotated bibliographies, analytical summaries, and verbal presentations

• Researched and wrote articles (~1,000 words) on bridal fashion, wedding planning, and Asian cultural traditions, adapted brainstorms to full-length pieces, and pitched original topic ideas• Incorporated SEO keywords into article content and alt text to increase website traffic and visibility; connected article content to related East Meets Dress products to drive sales• Formatted and published pieces on Shopify platform with cited relevant images

Los Angeles, California, United States

• Provided sizing and styling guidance to customers, facilitated point of sale transactions, and consistently met recruitment KPIs for store loyalty program and credit card• Selected to train new colleagues after demonstrating capability, reliability, and highly-developed customer service and conflict resolution skills• Employee of the Month Sept. 2021

Los Angeles, California, United States

• Utilized comprehensive product knowledge to upsell and tailor shopping experience to clients’ preferences and needs in luxury boutique setting with a focus on one-on-one interaction, relationship-building, and long-term clienteling• Designed merchandise displays, prepared and distributed marketing materials for upcoming product launches, and addressed customer service issues over phone and email• Employed strong written communication skills to fulfill additional marketing outreach and internal records management responsibilities beyond the position’s baseline

Bachelor Of Arts - Ba, Economics And Asian Studies, 4.0

Activities and Societies: Peer Career Advisor, Orientation Week Advisor, Rice Asian Diasporic and Asian American Research Collective.

High School Diploma, 4.52 Weighted, 3.97 Unweighted

Activities and Societies: Gender and Sexuality Awareness Club, Spoken Word Team, Playwrights Festival, Improv TroupeHonors: Honor Roll.