Strategic and operational leader

Overseeing strategic projects within the OR Society with particular focus on membership, analytics and staff management.

Managing and growing the scheme, Felicity took the Pro Bono initiative from a pilot to a thriving scheme which is now a embedded within The OR Society. Felicity worked with third sector organisations, volunteers and O.R. organisations, promoting the initiative to the third sector and building up a large volunteer database who were able to use their O.R. and analytical skills to help third sector organisations to become more efficient and effective.

Responsibilities• Provide HR administration and support across the organisation.• Co-ordinate the recruitment and selection procedure for vacancies • Preparing documentation relating to the employment of staff • Coordinating and carrying out staff inductions • Maintain staff database and personnel files with details of reviews, training, appraisals, holidays and sick leave • Monitor absences• Assist in the review and management of the staff appraisal system • Providing support in disciplinary and grievance proceedings

Responsibilities• Provide support to the Headmistress and senior management team.• Manage twenty non-teaching staff: cover staff, site staff, grounds staff and cleaners. Conduct weekly 1:1s in order to manage team effectively and hear any concerns or issues they may have.• Recruitment and selection: complete process management from advertisement, interviewing, selecting candidates, making job offers, negotiating salaries and handling all personnel information.• Manage all HR/personnel related matters including: CRB checks, issuing contracts, liaising with payroll, monitoring holiday and sick leave, arranging training, overseeing appraisals and updating all staff records. • Cover manager: coordinate and ensure daily cover for absent teachers using cover supervisors and external agencies. Analysis of data and production of cover and absence report for the Headmistress.• Health and Safety manager: oversee the health and safety of the school and premises. Key achievements• Wrote an Equality policy: reviewed current policies and wrote a new equality policy based on the Equality Act 2010.• Teaching cover cost and absenteeism reduction: proposed a review and through analysis of cover data, excursion reduction and investigation into persistent absentees, the cost of teaching cover and the number of absences was significantly reduced.• Recruitment process improvements: instigated the addition of ‘where the job advert had been found’ to the application process, enabling a review of advertising sources subsequently reducing the annual budget by several thousand pounds.• Health and Safety implementation: conducted a thorough review and subsequently rewrote the Health and Safety procedures, making the school a safer environment.

Responsibilities:• People management and project management. • Buildings and facilities management• Senior administration duties and fund raising. New skills: Website design and management. Marketing and design for social businesses.

Responsibilities: • Managing multiple projects• Graduate recruitment• Providing support to Team Leaders• Responding to customer correspondence• Developing & maintaining metrics & manuals• Reporting KPI’s Key achievements:• Identifying & implementing change: proposed a review and through analysis of research wrote and introduced a new procedure enabling policyholders to make changes to their policies over the telephone. Improving customer satisfaction and speeding up the process.• Assessing quality & competency: As a team, oversaw the development and implementation of a range of quality checks. All claims handlers received training on how to input claims and handle telephone enquiries. Carried out weekly quality checks and then highlighted areas for development. • Auditing: Audited various procedures and made recommendations for improvement.