Profit-driven restaurant manager with proven success leading start-ups, turnaround and high-growth operations with a passion for building cohesive, top-performing and customer-centric teams.SUMMARY OF QUALIFICATIONS•     Customer-centric, high profit, team-oriented restaurant Manager with a passion for training and development. •   Educational background includes business operations, accounting and marketing.•     ServSafe Food Protection Manager Certification expires on 2/17/2019.KEY ACCOMPLISHMENTS•    Rebranded image of a fine-dining restaurant to reverse a 2 year sales downturn by working with Chef/Owner to devise a new dinner and drink menu, triggering a 40% sales growth during next 12 months.•    Established a mandatory customer service and wine & spirits training program for all customer-facing employees. Boosted guest satisfaction scores from 4.1/4.0 to 4.5 on Zagat and Open Table.•    Increased employee satisfaction by 20% while cutting staff turnover by developing staff recognition and accountability programs.
WORK EXPERIENCE     Viva Chicken – Charlotte, NC