Felipe Avinzano Email & Phone Number

United States

Florida, United States

After being laid off from OTICEM, I haven't let it deter me from pursuing my next role as a Transformative IT Leader. Here's what I've been up to:- I earned a Professional Certificate from Vanderbilt University and Coursera in the "Prompt Engineering Specialization" course and completed it successfully.- I combined my knowledge of AI, LLM, Prompt Engineering, Applicant Tracking Systems, LinkedIn algorithms, and interview evaluations with the power of ChatGPT to create a comprehensive career coaching tool called JobGPT. It guides through Resume & Cover Letter tailoring, Application & Follow, Interview coaching, and Offer Negotiation. Currently, my application to first interview rate stands at ~10%.- I'm in the process of building a personal website to showcase my IT leadership work.Unfortunately, I was affected by the closure of OTICEM, as the company has ceased operations. The proprietors have decided to discontinue the business, but I'd be happy to connect you with my previous manager!

- Diagnose IT system problems, inefficiencies, and weaknesses. - Implement a technological solution to meet business needs.- Assist and guide users with services relating to server administration networks, application programming, and hardware support; identify security risks, threats, and vulnerabilities of networks, systems, applications, and new technology initiatives.- Accelerate processes and improve quality through the deployment of the Agile service delivery model across the portfolio. - Lead the Information Technology Department´s transformation, using the best practice of Information Technology Services Management (ITSM/ISO 20,000 standard framework), reducing data processing, storage, and support times by 50%, and achieving a 12% cost savings.

Miami, Florida

- Hired to develop business opportunities in IT Services and created rankings of drivers of growth potential and customer base; identifying and matching technology opportunities with a customer's business issues and objectives.- Worked with the customers’ CIOs and key business units’ personnel to build long-term technical relationships and develop an IT strategic vision and discover how the customers’ business can be improved using technology as a drive.- Challenged the organization to reconsider its processes and make better use of technology.

Valencia, Venezuela

As part of the C-Level team, I helped create, lead and execute the overall IT strategy. - Oversaw and managed the entire Information Technology Department. Accomplishments include: - Led a business intelligence (BI) system design and development project with a $750K budget using SAP Business Object and Xcelsius applications to provide top executives with data insight to make informed production and cost efficiency decisions. - Maintained and supported SAP’s FICO, HCM, MM, SD, QM, and PP modules operations to support business processes with a $5MM annual budget. - Led the IT Project Management Office (PMO) for the telecom, systems/application development, and infrastructure areas. Oversaw Pequiven's IT Service Desk. - Optimized the Service Desk, and IT Operations area performances by redesigning the Incident Management process and implementing new processes for Problem Management, Configuration Management, Event Management, and Request Fulfillment with their corresponding automation using HP Service Manager 7.5, HP Open View, and HP Site Scope software tools. - Maintained and enhanced Pequiven’s Information Security Policy program, documenting security policy, standards, guidelines, and procedures based on industry frameworks such as ISO 27001/27002 and Pequiven’s PAI (Information Asset Policy). - Conducted performing annual IT Risk Assessment to determine policies compliance and IT improvements increasing accountability and cutting down financial loss by 20%.

Moron, Venezuela

I led a 22-person team charge to lead a technical support team and provided high-quality operational and technical application and systems support to 1220 users.Accomplishments include:- Led the re-engineering of the Change Management process according to ITIL Best-practices. Established a peer review policy for the evaluation and approval of all RFCs. The new process reduced the number of improper or poorly written RFCs submitted for approval.- Designed an ITIL and ISO/IEC 20.000 training program for the whole IT area. - Established an IT Service Management Office (SMO). Defined and delivered weekly/monthly/quarterly business reviews for the entire IT area and several business stakeholders, outlining SLA & OLA compliance, IT support performance, initiative status, highlights, and improvement opportunities.

Prompt Engineering Specialization, Artificial Intelligence, Specialization

Explored advanced techniques in prompt engineering, focusing on effective communication with AI systems. Acquired skills in crafting.

Certified Chief Information Technology Officer (Cto), Computer/Information Technology Administration And Management

Certified Chief Information Security Officer (Ciso), Computer And Information Systems Security/Information Assurance

Bachelor'S Degree, Information Engineering

An Information Engineer is a highly competent professional, with a strong foundation in the field of Management and Information Systems.